The player from Brazil requested a withdrawal, but it’s been pending since. The player later confirmed the issue was resolved.
Mr Bet Casino - Player’s withdrawal has been delayed.
Amount: 140 R$
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I made several attempts to withdraw but it is always pending.
The balance you have to withdraw was in whom I deposited it; It's not a bonus my own money.
I need a solution.
Automatic translation:
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2 years ago
Dear olinsilva20321,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Have you ever made a successful withdrawal before? When exactly have you requested the withdrawal, please?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
It's already 36 hours since I asked for the ride.
Now there is no such thing as a casino wanting to keep the money withheld.
It's the first withdrawal and it's already giving me all this headache.
I mean for the money to enter the app it's easy, there's no bureaucracy or anything.
You have to upgrade to faster methods. You are in the stone age.
All casinos I play have a maximum withdrawal time of 30 minutes.
In the end . solve my problem
I want my money in my account.
If they don't solve it, I'll report you on every digital platform.
I don't want to hear about conversation.
The money is mine.
The withdrawal account is mine.
I didn't use bonus.
Money is raw.
I'm waiting.
Automatic translation:
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2 years ago
olinsilva20321, please note you are currently talking to a Casino.guru employee, and not Mr Bet Casino, therefore I cannot speed up your withdrawal. Our standard procedure is to ask players to wait at least 14 days after requesting a withdrawal before we move forward with the complaint.
Processing withdrawals is not as easy as it may seem because casinos sometimes have to do the routine check of accumulated winnings and only then the withdrawal request can be processed. Intermediate banks are often involved, which can slow down the whole process even more.
If you don't receive your winnings within these 14 days, please, let us know and we will intervene. Thank you for understanding.
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2 years ago
Translation
So send me your bet contact by email or here
Your chat doesn't solve anything either.
It's the same programmed responses.
it's not online
How are you going to speed up like that?
Do what needs to be done to release the value
What do you need to prove that this account is mine?
When I deposited in the mr.bet app it was on my account.
My account withdrawal request is mine.
I don't understand why this delay.
Honestly, I find this absurd.
If you don't want to send my money, you can keep it for you.
The account is there the data is correct.
Now know.
I'll take the deposits I made into your account.
I will play on the nets
You guys want to talk.
I don't have time to play it out.
Solve it; that's your problem
And another, my money can come back to me, but I'll never play on your app again.
😠😠😠😠😠😠😠
Automatic translation:
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2 years ago
Dear olinsilva20321,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Problem solved
I received yes
Thanks
Sorry for any offensive words on my part.
Automatic translation:
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2 years ago
Awesome news, olinsilva20321. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
