Mr Bet Casino - Player’s withdrawal has been delayed.

I made a deposit of 7,500 JPY on June 21. Luckily, I managed to win, so I requested a withdrawal of 500,000 JPY on the same day. However, the withdrawal has not been approved yet.

Firstly, after I submitted the withdrawal request, I was asked to provide credit card information as part of the identity verification process. I sent the required photos, but they were rejected.

Then, I continued to communicate with support and submitted the documents as instructed. But a few days later, all I received was a notification of rejection.

On July 5, I was instructed via email to send a screenshot of the payment account for my credit card, which I did.

It's now been over two weeks since then, and I haven’t received any further communication. I sent an email inquiring about the status three days ago but have still not gotten a response.

I kindly request your assistance in processing the withdrawal of my winnings.

Hello komapxpx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thanks for your reply, Nick.

First of all, I successfully made a withdrawal from Mr.bet Casino about a year ago.

Therefore, approval of personal information, address, etc. has been completed.

Since you made the deposit with a new credit card, a new authorization is required for the credit card used to make the deposit.

This is the only credit card that has not been approved.

I submitted my credit card details on June 21st when I requested a withdrawal, but they were rejected several times.

So I contacted chat support. This was on June 26th.

I was then asked to submit a screenshot of my credit card statement app, which I did, but it was rejected.

Next, I was instructed by email to submit a statement showing a credit card deposit of 7,500 JPY on July 4th.

I also submitted this as an email attachment, but it was rejected.

Finally, on July 5th, I was asked to send a screenshot of the bank account I use to pay the credit card, which I did as an email attachment. I haven't heard anything since.

I have contacted support several times to inquire about the situation, but have received no response other than that the issue is currently under review by the relevant department.

Two weeks passed, so I sent an email on July 19th to inquire about the status of the review, but I did not receive a reply for three days, so I came to ask for your advice.

By the way, after I contacted the support center, I received a reply email. The content remains unchanged and the matter is still "under review by the responsible department."

This is the general process after requesting a withdrawal.

thank you.

Hello Nick-san.

I just received an email stating that the verification was completed.

At almost the same time, the withdrawal that had been put on hold was approved and I confirmed that the money had been received.

Therefore, this claim has been resolved.

Thank you for your assistance this time.

Dear komapxpx,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru