A Canadian player had been trying to withdraw his winnings since December 2023 but his verification documents such as bank statement and provider bill for address confirmation had been repeatedly rejected for being 'too blurry', although he insisted they were clear and unaltered. We reached out to the player for further information to assist in the verification process. However, due to lack of response from the player despite extending the response time, we could not proceed with the investigation. Consequently, the complaint had been rejected.
Mr Bet Casino - Player's withdrawal delayed due to document verification issues.
Amount: Can$2,000
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Started my withdrawal on dec 18 2023. Any time anything is asked to be verified it takes about a week to be rejected. They rejected my mifinity documents about 10 times. Now my address needs to be verified and my bank statement .pdf was "too blurry". So has my internet provider bill " to blurry. Both have very clear address. Its my statements from my providers unaltered, very clear.
Public
Public
3 months ago
Hello stevensgaisford,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may request the same document multiple times if there is any issue with them.
Looking forward to your answer.
Regards,
Nick
Please disable your AdBlock