Mr Bet Casino - Player’s winnings haven’t been received yet.

Hello, I signed onto this Casino, and won couple of times, when I withdrew it went into my account in about 24 hrs., that's why i liked this type of casino. but when I won 4000. I've been trying to withdraw it but ended up playing #1000. The casino has been rejecting my documents stating they don't meet their requirements. I've sent: Tax receipts from2023, Bank void statements where I use banking, Drivers License, Cell phone statements, Vehicle statements where I pay for my truck payments. They seem to come back not good enough. I am a 61 year old Teacher working out in a First Nations Community, Where I live, the school has given me this place to rent, ive been here now for about 4 years or so, i never did sign a rental agreement, here they are abit weak in documents and therefore, people move in here and there, without proper documentation, trouble is, Im just not getting any luck with my Verification and withdrawals. Please, Im stuck now,

Dear Darrelle,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Darrelle,

Have you received your withdrawal from the casino yet?

Dear Darrelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.