The player’s experiencing problem to withdraw her balance because of payment availiability. The complaint was solved as the player has created a Paysafe account and withdraw her winnings successfuly.
Mr Bet Casino - Player’s struggling to withdraw her winnings.
Amount: €700
Mr Bet Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello dear team!! I deposited with mr Bet via Paysafecard (50 euros), now they only want to pay out my winnings of 700 euros on Paysafe !! I don't know that at all, because the OC always offers bank transfer as the number 2 payout option. Now I had to create a Paysafecard account! They still don't cash out! I thank you for the effort!
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4 years ago
Dear Manuela,
Thank you very much for submitting your complaint. I‘m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions. Was this your first withdrawal request in the casino? When did you request for your withdrawal? Is your KYC verification done? Also please if you have any relevant conversation between you and the casino regarding the case forward it to nikolas.b@guruadmins.com.
Best regards,
Nick
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4 years ago
Translation
Hello dear CasinoGuru team! The verification process has not even started because the link to submit the documents has not yet been added to my account. The first payment was requested on 08/21/2020, but only with the option of using Paysafecard. According to customer service I have to open a paysafe account. I've done it now, but I don't want to! Thanks for the effort!!!
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4 years ago
Could you please also send me any relevant communication between you and the casino to the above mentioned e-mail address? What did the casino recommend you to do? Also please note if you requested your withdrawal on 21/8/2020, it's almost impossible to already await the winnings. The KYC verification together with withdrawal process may take up to 14 days so all we can do for now is to wait what documents will the casino request from you. Please let me know if there will be any update regarding your case.
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4 years ago
Translation
Dear nick For now, thank you very much for the answer. My problem is not yet the verification (I'm afraid of this already🙄), but that you can only pay out via Paysafe. I was asked to create a Paysafe account that I did not know up to now, in any of my OC! Mr Bet does not offer me any other options.
I thank you for the effort!
Lg Manuela
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4 years ago
Did you create the paysafe account as the casino recommended? Also did you know it since you registered that you will be able to withdraw only through Paysafe or there were more payment methods available before?
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4 years ago
Translation
Hello dear Kd! Thank you very much for your efforts!
The casino gave me the credit on the account I created. Without verification !!! Hats off ..... paid off !!!!!!
Please report this complaint as resolved. I'm totally happy that this was done so quickly!
The Paysafe account is new for me now, but I will have to come to terms with it.
Thank you for everything!!
Lg Manuela
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