The player from Germany is having difficulties withdrawing winnings due to incomplete verification. The player confirmed that the issue was resolved.
Mr Bet Casino - Player’s struggling to complete KYC verification.
Amount: €1,350
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I've been trying to verify a withdrawal for almost 2 weeks, but my documents have already been rejected 3 times because they don't seem to meet security standards. I've already contacted online support 3 times - no real support (just telling me to wait). Unfortunately, I only now read that Mr. Bet's verification process is generally rated as very bad on the Internet. I have sent pdfs of my bank statement and everything is rejected. Please support. thank you
Automatic translation:
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2 years ago
Dear Martina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents you have already provided and when exactly? Have you received any explanation from the casino about what is wrong with your documents?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina, I just called and they helped me. The verification and the payout were approved. Thanks for the support. Warm greetings
Automatic translation:
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2 years ago
Thank you for the update, Martina. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment. Thank you in advance.
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2 years ago
Translation
Dear Kristina, thank you for the feedback and support. I received the payment today. Kind regards and thank you again!
Automatic translation:
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2 years ago
Awesome news, Sunflower718. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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