Home Complaints Mr Bet Casino - Player’s having difficulties withdrawing her winnings.

Amount: €150

Mr Bet Casino - Player’s having difficulties withdrawing her winnings.

8.4/10 Very Good reputation Submitted: 16 Sep 2020 | Case closed : 22 Sep 2020
Our verdict

Other

REJECTED

Case summary

9 days ago - 22 Sep 2020

The player from Chile is probably experiencing some problems with withdrawals. Unfortunately, she lost all of her winnings so we can't continue solving this case but we have to reject this complaint.

Written by Viliam
Casino analyst
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I have not been able to collect anything in this casino they always have problems paying I have lost more than 1,000,000 pesos

without being able to collect you play until you lose everything THE ANSWERS ARE ALWAYS THE SAME IT IS THE PLAYER'S FAULT HAHAHAHA

Automatic translation
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Dear Ruth,

Thank you very much for submitting your complaint.  I’m very sorry to hear about your negative experience. Before we move forward with this complaint, could you please inform us if there is any balance left in your account?

Looking forward to hearing from you.

Best regards,

Kristina

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If I have a balance in the account

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Could you please confirm, that you have passed the KYC (verification) process successfully? 

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They still do not solve the validation of the account I have sent them everything, they just need to ask me for the bank password in the casino account I have 250,000 thousand pesos left, which they do not want to pay because according to them they are verifying my data

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they say a picture is worth a thousand words

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When exactly did you send your documents, please?

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It takes like 4 days and they say that they have to review them very well I asked them if they are reviewing them a blind for the delay without wanting to offend the blind, obvious but they always have excuses that the name is not clear in the accounts that want a pdf of the bank or things like that we are in quarantine who can go to the bank to get a pdf if it takes more than 3 months that I do not leave home

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Asking for a bank statement isn't anything unusual. Isn't there an option to ask your bank to send you the bank statement to your email address?

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I already sent them photos of everything

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Thank you very much Ruth for your cooperation so far. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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Hello Ruth,

I looked at your complaint and will do my best to help you. I would like to invite Mr Bet Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

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They do not want to verify account to pay I sent them a PDF statement of my bank where my name and account number appear but they say that they want my full name to appear, only Ruth appears in the statement but when I send a photo of the account they ask me for the PDF where the deposits come out and so they have been asking for it over and over again, you see the same thing for different reasons, it has already arrived weeks in this 😞 I had more than 1,400,000 thousand pesos and since then I have 200,000 left waiting for me to lose everything and they do not verify I don't know what else to do anymore

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It doesn't matter if they answer, I already lost all my money and I told them they were thieves and many other things so thank you very much for the help

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I have come to collect 1,400,000 thousand pesos which I lost out of pure rage and impotence since I could not collect them, the truth I want to cry is very bad emotionally those people should not have casinos should see a regulation that sanctions those without shame scammers who get rich at the expense of fools like me but well thank you very much for the apollo

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Dear Ruth,

I'm really sorry about this situation. Do you want me to close your complaint?

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I would like you to qualify them as what they are without shame and thank you can close the complaint

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Dear Ruth,

you already lost your money as you stated which means there is no possibility to continue resolving this complaint. At this stage we have to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.