The player from Brazil is experiencing some issues with his withdrawal. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Mr Bet Casino - Player's experiencing withdrawal issues.
Amount: 202 R$
Mr Bet Casino
Safety Index:HighSafety Index
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8.9
Mr Bet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
It's been more than 50 hours since I made my withdrawal request
From 202 BRL
Mr.bet Casino without any explanation
Withdraw and credited back to my casino account 152 BrL
Causing my withdrawal request to be canceled
And they asked me to redo another withdrawal request
Automatic translation:
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1 year ago
Dear ERMINHOLIMA,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before?
Do I understand correctly that the casino confiscated 50 R$ after canceling the withdrawal request? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
I've made several withdrawals before
I play at mr
about 3 years
Earnings are bonus
15 BRL bonus
I did the scroll
Maximum withdrawal 250 BrL
I drew 202
Months ago I had a problem with mr.bet
They take 21 days for my withdrawal to drop
And now adenovo
Automatic translation:
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1 year ago
Translation
he sent me this
But I didn't play anymore and I didn't lower my balance
They are irresponsible
They withdraw 152 BrL
And realized they were wrong
they put it back
Making me have to request the withdrawal again
Automatic translation:
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1 year ago
Thank you for your reply, ERMINHOLIMA. Do I understand correctly that you had to request a new withdrawal? Could you please post here a screenshot of your withdrawal history?
Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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1 year ago
Translation
I want to thank you
they paid me
Late
more paid
Automatic translation:
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1 year ago
Dear ERMINHOLIMA,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
