HomeComplaintsMr Bet Casino - Player's experiencing some issues.

Mr Bet Casino - Player's experiencing some issues.

Amount: Can$1,800

Mr Bet Casino
Safety Index:Very high
Submitted: 18 Mar 2022 | Case closed : 04 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Canada is struggling to receive his withdrawal probably due to incomplete KYC. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago

So I deposited used the bonus money got to real money. I need to verify which they said they would send an email and never did for the account verification. Username Moezy29

my cash balance is 1800 bonus is 0 and it says my withdrawal is only 30 cents not sure why hopefully because it’s unavailable.

Public
Public
2 years ago

Hello Alex,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you have not provided any documents yet?

Could you please clarify the situation with 30 cents? Do you have a pending withdrawal of this amount?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
2 years ago

Dear Alex,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news