The player from Argentina has been blocked. We rejected the complaint because the player didn't respond to our messages and questions.
25.03.2023
Hello, my account was blocked and I don't understand why?
Your account was blocked due to "9.4"
They never sent me anything, and besides that I'm new and I don't understand this much
Thank you for contacting Mr.Bet customer service! My name is Walter and it will be a pleasure to help you with all your questions 😊
Hello Nadir!
I will do my best to help you. Please note that I will use a translator to provide you with the information.
Account was blocked under a rule 9.4: The Company reserves the right to terminate an account, ban a player and withhold all funds when that player is reasonably suspected of engaging in fraudulent activities including but not limited to the use of money Stolen or forged credit cards or account numbers, falsification, and sending of falsified, stolen, or embezzled data or documents.
But I have not used stolen money, much less
I always wanted to verify the account but they told me that it was not necessary yet, that they were going to tell me when to do it
I have my pay stubs and I earn money from the earnings of my work
The account was reviewed for a violation by the appropriate department. Unfortunately, it is irreversibly locked and you cannot play with us in the future. I sincerely hope that you will not encounter such unpleasant situations in the future.
But what was the reason?
They never notified me of anything either, but I have the documentation to prove that my money is legal and my paycheck and other
I mean, they have no reason to block my account
nor reasons
Details about the essence of the violation will not be disclosed due to the strict security policy of the site. Sorry, but you can't play with us anymore. Could you tell me if you have any additional questions about our site right now, Nadir?
But how are they not going to tell me if they are blocking my account for no reason?
The account was locked for a site rule violation and this is the only information we are unfortunately allowed to release. Due to a strict security policy, no further data will be disclosed. If you need assistance regarding your account in the future, you may contact us via email using the address linked to the blocked account. Our mailbox is support@mr.bet
Please tell me if I can do anything else for you.
It was a pleasure to help you. We work 24 hours a day, 7 days a week for your convenience. Goodbye and have a great day! For faster access to our gaming club, you can use our Android app https://mr.bet/android-app or iOS https://apps.apple.com/app/id1608529607
Hello Nadir!
Thank you for contacting Mr. Bet Casino support.
You contacted us for help with an account lockout question.
The account was locked for a site rule violation and this is the only information we are unfortunately allowed to release. Due to a strict security policy, no further data will be disclosed. If you need assistance regarding your account in the future, you may contact us via email using the address linked to the blocked account. Our mailbox is support@mr.bet
Please don't hesitate to contact us if you have any other questions. We are always happy to support you!
25.03.2023
Hola, me bloquearon mi cuenta y no entiendo por el por que?
Tu cuenta fue bloqueada debido a "9.4"
Nunca me mandaron nada, y ademas de que soy nuevo y no entiendo mucho esto
¡Gracias por ponerse en contacto con el servicio de atención al cliente de Mr.Bet! Mi nombre es Walter y sera un gusto ayudarle con todas sus preguntas 😊
Hola Nadir!
Haré todo lo posible para ayudarte. Tenga en cuenta que utilizaré un traductor para proporcionarle la información.
La cuenta fue bloqueada bajo una regla 9.4: La Compañía se reserva el derecho de cancelar una cuenta, prohibir a un jugador y retener todos los fondos cuando se sospeche razonablemente que ese jugador participa en actividades fraudulentas que incluyen, entre otras, el uso de dinero robado o tarjetas de crédito o números de cuenta falsificados, falsificación y envío de datos o documentos falsificados, robados o malversados.
Pero yo no he usado dinero robado ni mucho menos
Siempre quise hacer la verificacion de la cuenta pero me han dicho que no hacia falta todavia, que me iban a decir cuando hacerla
Tengo mis recibos de sueldo y ingreso dinero desde las ganancias de mi trabajo
La cuenta fue revisada por una violación por el departamento correspondiente. Lamentablemente, está bloqueado de forma irreversible y no puedes jugar con nosotros en el futuro. Espero sinceramente que no se encuentre con situaciones tan desagradables en el futuro.
Pero cual fue la razon?
nunca me notificaron nada tampoco, pero tengo la documentacion para demostrar que mi dinero es legal y de mi recibo de sueldo y demas
Osea, no tienen razon para bloquearme la cuenta
ni motivos
Los detalles sobre la esencia de la violación no se divulgarán debido a la estricta política de seguridad del sitio. Lo siento, pero ya no puedes jugar con nosotros. ¿Podría decirme si tiene alguna pregunta adicional sobre nuestro sitio ahora, Nadir?
Pero como no me lo van a decir si me estan bloqueando una cuenta sin razon(?
La cuenta fue bloqueada por una violación de las reglas del sitio y esta es la única información que, lamentablemente, podemos divulgar. Debido a una estricta política de seguridad, no se divulgarán más datos. Si necesita ayuda con respecto a su cuenta en el futuro, puede comunicarse con nosotros por correo electrónico con la dirección vinculada a la cuenta bloqueada. Nuestro buzón es support@mr.bet
Por favor, dime si puedo hacer algo más por ti.
Fue un placer ayudarle. Trabajamos 24 horas al día, 7 días a la semana para su conveniencia. ¡Adiós y que tengas un gran día! Para obtener un acceso más rápido a nuestro club de juegos, puede usar nuestra aplicación de Android https://mr.bet/android-app o iOS https://apps.apple.com/app/id1608529607
¡Hola, Nadir!
Gracias por ponerse en contacto con el servicio de asistencia de Mr. Bet Casino.
Usted nos contactó para pedir ayuda con una pregunta sobre bloqueo de cuenta.
La cuenta fue bloqueada por una violación de las reglas del sitio y esta es la única información que, lamentablemente, podemos divulgar. Debido a una estricta política de seguridad, no se divulgarán más datos. Si necesita ayuda con respecto a su cuenta en el futuro, puede comunicarse con nosotros por correo electrónico con la dirección vinculada a la cuenta bloqueada. Nuestro buzón es support@mr.bet
Por favor, no dude en ponerse en contacto con nosotros si tiene alguna otra pregunta. ¡Siempre estamos contentos de apoyarle!
Dear yamilsamad10,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if you had any remaining balance in your account before the casino blocked you?
Thank you in advance for your reply.
Best regards,
Kristina
Dear yamilsamad10,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if you had any remaining balance in your account before the casino blocked you?
Thank you in advance for your reply.
Best regards,
Kristina
Dear yamilsamad10,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear yamilsamad10,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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