Mr Bet Casino - Player believes that their withdrawal has been delayed.

It was in my account to withdraw 2000, they charged a fee and the amount would be around 1700 to withdraw, but I did not receive the amount already deducting what they charge and they did not communicate the reasons, I got in touch via chat and I was not successful with the attendant, I requested the amount again and now they say that I am only entitled to R$ 1559.00 reais, they increased the fee alleging that I did not make enough deposits. already played in

other online casinos and this is the only one giving me trouble receiving. DISAPPOINTED.

Dear PJCMT,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear PJCMT,

Have you received your withdrawal from the casino yet?

I received it with great difficulty, for that I even had to take a print of how I was requesting the withdrawal, very tiring. Brazzino 777 pays in less than 24 hours without bureaucracy. I don't recommend your app.

Awesome news, PJCMT. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.