HomeComplaintsMr. Vegas Casino - The player's deposit was not credited.

Mr. Vegas Casino - The player's deposit was not credited.

Amount: 350 kr

Mr. Vegas Casino
Safety Index:Very high
Submitted: 22 Jul 2022 | Case closed : 17 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's deposit was not credited for unknown reason. The complaint was closed as the player stopped responding.

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2 years ago
Translation

Can not deposit because I made a deposit from my account that did not come into theirs and now they think I am liable for payment even if it was deducted from my account.

Automatic translation:
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2 years ago

Dear Maddizza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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2 years ago
Translation

yes it is very sad to have to pay double when it is not me who did something wrong.

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2 years ago

Dear Maddizza,

Could you please advise if you have contacted your payment provider and if yes, what did they respond?

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2 years ago
Translation

Yes, and according to them it has been paid to the casino, because it has been deducted from my account, but not according to mrvegas.

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2 years ago

When exactly did this issue occur? Is the casino currently still working on the case or did they make any final decision?

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2 years ago

Dear Maddizza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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