The player from Germany complains about false advertisement. We rejected the complaint because the player didn't respond to our messages and questions.
Mr. Vegas Casino - Player complains that he didn’t receive Free Spins.
Amount: €15
Mr. Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.4
Mr. Vegas Casino has a Safety Index of 9.4, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello I have paid in with a bonus of 100% and 150fs for Midas GOLDEN TOUCH for 5 days I am waiting for the FS to be activated and I am always put off and should answer the security questions again after every email I write and then get no answers slowly I feel really pissed off ... !!
Automatic translation:
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2 years ago
Dear Andreas,
Thank you very much for submitting your complaint and forwarding relevant communication. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem? Did you receive any explanation why your Free Spins haven’t been activated, or when they will be?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
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2 years ago
Translation
Hello so now the bonus has been removed .. it was valid for 7 days and has now expired .. I already thought that it would be like this! Mess !! the last filth casino
Automatic translation:
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2 years ago
Could you please advise if you have completed the required wagering for the main bonus (without Free Spins)? Thank you.
