The player from Germany complains about false advertisement. We rejected the complaint because the player didn't respond to our messages and questions.
Mr. Vegas Casino - Player complains that he didn’t receive Free Spins.
Amount: €15
Mr. Vegas Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello I have paid in with a bonus of 100% and 150fs for Midas GOLDEN TOUCH for 5 days I am waiting for the FS to be activated and I am always put off and should answer the security questions again after every email I write and then get no answers slowly I feel really pissed off ... !!
Automatic translation:
Public
Public
2 years ago
Dear Andreas,
Thank you very much for submitting your complaint and forwarding relevant communication. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem? Did you receive any explanation why your Free Spins haven’t been activated, or when they will be?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello so now the bonus has been removed .. it was valid for 7 days and has now expired .. I already thought that it would be like this! Mess !! the last filth casino
Automatic translation:
Public
Public
2 years ago
Could you please advise if you have completed the required wagering for the main bonus (without Free Spins)? Thank you.
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