Mr. Vegas Casino - Player claims that payment has been delayed.

I made a withdrawl request on MrVegas on Friday night. Then same thing happened as my withdrawal in April. My account was suddenly not verified, had open loops that needed closed before withdrawal. contacted was told (my first) technical error occured. I was asked to resubmit all my documents including for cards i explained expired years ago and didnt have information. I then got all submitted and got a second technical error where the submitted documents would not update as verified on site. I then got emailed to say it was verified and i coudl not make withdrawal. I then accessed site via PC and there was no functionality to withdraw ( i was told it was a third techncial error because of my account not updtae as verified). I was then told to withdraw £370 to close one of loops then i coudl withdraw rest of money. I did so via phone as that was only way i could. It too disapproved and was told it was a 4th technical error. I then threatened to go to gambling commission or yourselves and suddently i got an email this morning to say manual withdrawal was fully approved and on way to my account. Then at 16:30 so near end of business day get email to say withdrawl declined. Contacted and told it was another techcnial error and i woudl have to go back the queue for payments. Durinf this the chat support could not help just escalate. I ask several time for a call back to speak to somone in person but chat agents ignored my request. The agent to day i ask 5 times and she said no. I submitted the call back form twice - the pop up said i would get called soon and i am still waiting. It said email support if help neeed. I have sent several direct emails to support@mrvegas.com and not one person has replied to my direct emails. This seems very suspicius that 5 maybe 6 separate technical errors can happen one person. I convenient they error to restart verification cam when making my second decent size withdrawal having gone through this a matter of weeks ago.

Dear mcolgan10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mcolgan10,

Have you received your withdrawal from the casino yet?

I did as soon as I mentioned raising a dispute with yourselves or gambling commission it was paid out - so they blatantly were withholding it

Dear mcolgan10,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru