The player from Austria has requested a withdrawal four months ago. It has been pending since. She got paid her winnings.
Mr. James Casino - Player’s withdrawal has been delayed for four months.
Amount: €1,993
Mr. James Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Dear Casino Guru team!
I've been waiting for Mr. James to win 2000 (1993) euros since November 2nd, 2020 !!
At first there was no response at all to my request for payment of the winnings, despite several initial requests.
On November 30th, 2020 I was asked to send my documents to the finance department.
On 3.1. Another request for verification came, although I had already sent everything on December 1st, 2020!
Then there was another withdrawal request from my side, but unsuccessful!
On January 5th, 2020 I sent all the documents again to the finance department of Mr. James !, cry that was asked of me again!
On January 8th, 2020 I received another notification about the withdrawal request - it had arrived.
After that, from 17.1. Urged again, again without success!
On February 21, 2020 I only received a notification that the withdrawal request had been received !!!
And now I am desperate and I ask for your valued help!
I am sending you the correspondence as an attachment !!
Lovely wishes
Andrea S ***
Edited by a Casino Guru admin
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3 years ago
Dear AndreaSeyfried,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
PS: I couldn’t open any of the forwarded .html attachments.
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3 years ago
Translation
Dear casino guru team!
Correcting the date of birth:
22 - ** - 19 **
Answer to your question:
Some time ago I received another payment with a smaller amount ... less than 500 euros!
My winnings from November 2nd, 2020 are still in full - 1993 euros completely outstanding !! I haven't received a payout yet!
I'll try to send you all the correspondence with Casino Mr. James again!
Edited by a Casino Guru admin
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3 years ago
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Dear CasinoGuru team!
Thank you very much for representing my case, thank you for your efforts!
Lovely wishes
Andrea S ***
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3 years ago
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where can or how can I send you my PDF documents again (correspondence with Mr. James Casino) ?? I can't attach it here? I would like to send you all correspondence with Mr. James !?
Kind regards Andrea S ***
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3 years ago
Dear Andrea,
Any relevant communication can be forwarded to petronela.k@casino.guru. Thank you very much in advance.
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3 years ago
Thank you very much, Andrea, for providing all the necessary information via email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Andrea,
I looked at your complaint and will do my best to help you. I would like to invite Mr James Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
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Dear Villiam, thank you for everything !! !!
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3 years ago
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Dear Mr. Villiam,
My winnings have not been paid out to me with a cleverly knitted stall technique, among other things with the arguments .... Mr, James has now handed over the finances to another service and that there are so many winners, according to the support !!! ??? ?
best regards
Andrea
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3 years ago
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Dear Ms. Petronela!
I got a bonus credited today, although I still haven't got my winnings !! got paid out !! It's probably a bad joke!
I sent you the screenshot!
best regards
Andrea S.
Edited by a Casino Guru admin
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3 years ago
We would like to ask the Mr. James Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Dear Andrea,
I have received information that your withdrawal request was approved yesterday. Let me know when you'll receive your winnings, please.
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3 years ago
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Dear Villiam,
As soon as I have the money in my bank account
I will inform you!
best regards
Andrea
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3 years ago
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I also intervened again at Mr. James Casino on March 9th, 2021, together we are strong !!! 💪😉
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3 years ago
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Dear Casino Guru,
Thank you so much!!!
We did it together !!!
The profit of 1993 euros was finally paid out to my bank account today!
Genz love greetings
Andrea S.
Edited by a Casino Guru admin
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3 years ago
Dear Andrea,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
