The player from Sweden is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Mount Gold Casino - Player complains that he didn’t win anything.
Amount: ??
Mount Gold Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Mount Gold Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Infinizia Ltd casino are totally rigged
With over 100 deposits and no winnings in withdrawals. Have been playing 4 to 5 hours every day for several months now and have not won a shit.
No matter which game I choose, everything is stone dead. Seriously, this damn rig is noticeable on the castles as you can not get a bonus in either reactoonz, gigatoonz or reactoonz 2. Have sat and played these 3 games with over 5000 spins each and NEVER got any garga in the games.
Automatic translation:
Public
Public
2 years ago
Dear tobbeslimy,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
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2 years ago
Translation
But please 100 deposits and not a single win? How is that even possible?
Seems like only streamers win all the ***** time.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Please understand that without supporting evidence such as your game history it is very difficult for us to proceed with this case and confront the casino. Please forward it to petronela.k@casino.guru at your earliest convenience. Thank you very much in advance.
