The player from Cambodia had requested a withdrawal less than two weeks prior to submitting his complaint. His money had not been received yet. The casino responded to the complaint by stating that the player's withdrawal had been successful and asked for confirmation. However, the player did not respond to the Complaints Team's request for confirmation. As a result, we were unable to proceed with the investigation due to lack of response from the player and had to reject the complaint.
MostBet Casino - Player believes that their withdrawal has been delayed.
Amount: 60 ₮
MostBet Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Dear seihaseng02,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
10 months ago
Hello, Dear seihaseng02 and Casino Guru!
Thank you for letting us know about this situation. We always strive to improve the experience of our customers in helping you. We have verified the information and would like to inform that the player made a successful withdrawal. Dear seihaseng02, please confirm that the problem has been resolved.
Have a nice day!
Best regards, Mostbet.
