Mosbets Casino - Player is experiencing difficulties withdrawing his money.

Hi, I’ll tell you my story, which continues to this day, this casino does not pay money, I put 2 applications to the conclusion - and the following happened. After creating an application for withdrawal, the casino asked for verification, I successfully passed it, after which one application for withdrawal was approved for me and the second was canceled. I wrote to the consultant, they answered me that I need to recreate the request, a couple of weeks later my new request for a decent one was canceled again, I wrote to the consultant again and they answered that the request was canceled automatically, please re-create the request, just choose a different amount, and so I broke the amount for 2 applications and the most interesting - MONTH has passed - my money is not paid! I videotaped how the situation developed, to put it mildly, they just don’t want to pay money, I understood it after I asked the consultant a question, now they don’t give me money, what should I do? Year to wait? And if after a year they don’t get the money out for me? - WHAT ANSWERED TO ME - you only need to hope that this will not happen - we have NO TERMS FOR WITHDRAWALS AND PROCESSING OF APPLICATIONS !!!!

It’s indicated on your casino website that the minimum withdrawal amount to kiwi is from 101 rubles to 14,999 — THIS IS LIES — the minimum withdrawal amount to kiwi, Yandex money, and other wallets is 6,001 rubles!

Then they make an alleged request to the security service or to the financial department - but after a month of inquiries - the answer never came - that is, they say that they make an inquiry to their colleagues, but their colleagues do not respond to their requests, and the consultants themselves say that you just hope that you will get !!! That is, no one sends requests to anyone! Since this is nonsense - if the consultant in the chat writes that he sent the request, and they don’t even tell where exactly they are sending the request, nobody answers the consultant for his request for a month! Do you understand?

It’s not possible for a colleague who is sitting at the chat - to make a request to a colleague in the financial department - and no one will answer this request !!!

I don’t understand why, Lord, it does nedokazino on your site with a rating of 7)) they don’t even have affiliate programs as they say !!!!

On other sites, this brainchild of Bollet nv is blacklisted !!

IN THE BLACK LIST THIS PIECE OF G *** A

If you need a video I can give a link, any proofs!

And Azov, I don’t know how you check the Kazinichi, but this was a setup, react - this dump should not be placed on your site!

Dear Мазер,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, allow me to ask you a few questions, so that I can understand your case fully. Did you complete the verification (KYC) process successfully? Did you receive any of the requested money? What method did you use for your withdrawal? 

Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello!

1. Have you successfully completed the verification process (KYC)? - Yes! I successfully passed verification, this BC does not notify players in any way about whether verification is needed or not, after I put the money to withdraw, and my request was canceled, I wrote to the chat support, and they answered what needs to be downloaded to chat documents to verify identity. I complied with the conditions, uploaded the documents, but they didn’t notify me of the results of the verification, they didn’t send letters, I generally doubt that they have any kind of additional service that deals with sending letters, etc. When several days passed, I wrote in the chat again, and they answered that I had verified my identity.

2. After I passed the verification, I put two funds on the withdrawal of funds, 9,300 thousand rubles and 12,500 rubles.

the first application was processed to me a few days later, but the second application for withdrawal has been processed since October.
I also have video recordings of a conversation with support in a chat that mockingly communicated, after a month has passed since the second application was processed, I wrote in a chat and asked: "Has a month passed, how much longer can I wait? Year?" To my question, the chat consultant replied that they have no deadlines for withdrawing funds! And to my question what will happen if half a year passes and they will not process my request for a withdrawal, the consultant answered - you can only hope that this does not happen! Is a mockery!

AFTER I filed a complaint on the basics website, my withdrawal request, which was being processed for a month at that time, was canceled !! I don’t know if it is a coincidence or not! After I created the complaint, the conclusion was canceled. I wrote to the consultant, they told me that they would answer me by mail, but as I said above, they don’t receive any letters from them, they are scammers, because when I contact the chat, the consultant repeatedly says that they send applications for consideration to the service on my question security, but the security service, according to them, has not been answering their requests for more than a month to their requests !!

Also in this bk, there is no personal account and no other forms of communication other than chat - which sometimes does not work!

3. What methods I replenished - through a kiwi wallet and also displayed on a kiwi.

To all this, I am a streamer and I have video recordings of how they are doing and how the support service is chatting! This is a commonplace fraudulent institution.

For questions when the security service will contact me they also have no deadlines)) that is, they say they can contact me after 10 years)) and they can pay money the same way) That is, they also have no deadlines on payments !! they can pay money for a year, you know?) That's the thing.

I understand that if they didn’t withdraw money from October to December, the unfortunate twenty, but they withdraw the smaller part, and they don’t want to withdraw the rest, I was forced to do at least something so that other people wouldn’t get money because I did!

thanks

Dear Мазер,

Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

Mosbets Casino, thank you in advance for your reply. 

Best regards,

Petronela

We would like to ask the Mosbets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Мазер,

Please could you follow the instructions and complete your account verification? Please keep us updated. Looking forward to hearing from you. 

Hello!

Dear Mosbets Casino.

My account has been verified already for several months, for which you write that I supposedly need to go through verification if I have passed it a long time ago, attached your documents to the chat and uploaded a selfie video with the words "hello, I'm a Mosbets player".

Please double-check, since I passed the verification several months ago !!


Secondly, thank you very much Petronela.
I don’t know if this is a coincidence or really the effect of handling the complaint, but today I received a part of the money that I had been waiting for since October, and now the end of December and the ridiculous 6 thousand after 3 months almost all have been withdrawn.


and so I still have 6.4 thousand rubles that I can’t withdraw, since this Mosbets Casino site has been looking like this in the screenshot for more than a week now

I also wrote to the mail that in this conversation above Mosbets Casino indicated the working address of the site in response to my letter they did not send me

Now the site looks like this.

and before applying and filing a complaint,

Mosbets Casino, please could you clarify, why another account verification is needed? Thank you.

Dear Sergey, 
I see that you managed to set for withdrawal  remaining balance and transaction was confirmed. 

As for error,  I believe it is a technical Russian language error. It was submitted to responsible developer in the technical department. 
For now you can try use https://mosbets.com/en, as we have suggested in our email. 

 For any further inquires, do not hesitate to contact responsible people  from the  Team https://mosbets.com/p/Contacts I assure it has faster resolution time. 

with regards,
Mosbets

I thank this resource for helping to withdraw money! I got the rest! I just don’t understand why it took 2 months to evade the withdrawal of funds, as can be seen in my screenshots attached above, it can be seen that since October I could not get the money, after the successful verification, there were a lot of incomprehensible statements and not logical actions from the bets , including here, that I supposedly need to go through the verification that I went through a few months ago !!

The result is that for 2 months they fed me with promises, canceled my conclusions after a month of processing ... this is an improper behavior on the part of the casino, and disrespectful attitude towards the player! If I had not written here, I would not even know how to contact them. And the most important and funny thing is the amount of money, $ 200 !! 200 !! For $ 200, 2 months, cancel the withdrawal of funds and mockingly answer in the chat, to the question, if I don’t get the money out a month later, what should I do? To which the consultant replied to me "you just have to hope and believe as well as me" and that’s all he told me! I think this casino is not able to pay a decent amount of money, I felt it. And I experienced it myself, therefore this casino should not be on this resource with such a rating as 7.

I thank this resource for your help! Thank you for helping, although for me it is not a lot of money, but it was a matter of principle. Thanks. A bridgebets and flying nv I recommend treating my clients like people! And not like the second grade! who will tolerate such disrespect. I’m a streamer.) And all sessions of games are written on video! But ordinary players can suffer.

Dear Мазер,

If I understood it correctly, you have received all the money now. Please could you confirm it for me and if there isn’t anything else that I could do for you in this case, I will close the complaint as resolved. 

On one hand, I recognize it might feel hard and unfair to wait for your righteous winnings for so long, but it might have been just a delay or a hiccup on the way. On the other hand, sometimes a person must use every possible tool to fight for the fairness. I would like to thank you for contacting our forum. I’m awaiting your response patiently. Wishing you a wonderful holiday season.

Thank you so much Petronela !!

Yes, thanks to your resource, I still got my winnings.
Thanks. You can close the complaint!
Thank you

Great news Мазер :) As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.