HomeComplaintsMoPlay Casino - Player’s deposits were not added to his casino balance.

MoPlay Casino - Player’s deposits were not added to his casino balance.

Amount: Mex$390

MoPlay Casino
Safety Index:High
Submitted: 11 Feb 2020 | Case closed : 03 Mar 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player made two deposits in the casino, one by Debit card, the other by Spei bank transfer. The amounts were deducted, but they never reached his casino account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

In 2 days I made 2 deposits one with a debit card the second by spei bank transfer and they were never reflected in the moplay account I sent the doc that guarantees that if the payment of such amounts was made and they did not give me a solution I practically lost My money sincerely leaves a lot to tell this casino with all game codere hot play city bet365 and with none and had. Problems more than with this pity the quality of their service

Automatic translation:
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4 years ago

Dear Krystian,

Thank you for contacting Casino Guru. I’m sorry to hear about your negative experience. How did the casino react when you confronted them? Could you please upload the conversation with the casino regarding the issue? 

Best regards,

Peter

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4 years ago

Dear Krystian,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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