The player made two deposits in the casino, one by Debit card, the other by Spei bank transfer. The amounts were deducted, but they never reached his casino account. We rejected the complaint because the player didn't respond to our messages and questions.
MoPlay Casino - Player’s deposits were not added to his casino balance.
Amount: Mex$390
MoPlay Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
MoPlay Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
In 2 days I made 2 deposits one with a debit card the second by spei bank transfer and they were never reflected in the moplay account I sent the doc that guarantees that if the payment of such amounts was made and they did not give me a solution I practically lost My money sincerely leaves a lot to tell this casino with all game codere hot play city bet365 and with none and had. Problems more than with this pity the quality of their service
Automatic translation:
Public
Public
4 years ago
Dear Krystian,
Thank you for contacting Casino Guru. I’m sorry to hear about your negative experience. How did the casino react when you confronted them? Could you please upload the conversation with the casino regarding the issue?
Best regards,
Peter
