The player from Canada had disputed the fairness of a casino's slot games, having observed consistent losses when betting over a dollar. We had informed the player that without evidence of unfair practices, we couldn't take further action. The player had been advised to provide additional information to support his claim. However, no sufficient evidence was provided, which led to the closure of the complaint. We had assured the player that game fairness was continuously monitored and encouraged him to reach out if he encountered any future issues.
MoonWin.com Casino - Player suspects casino of bad gaming practices.
Amount: Can$500
MoonWin.com Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 months ago
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5 months ago
I am suspecting bad gaming practices with this casino, ive noticed over and over , no matter what slot games you choose , if you bet more than 1 dollar , you will consistently loose your money , you then forced to bet low amounts from 20 cents too 60 cents , at which your payouts are terrible , for the most part not even equal to your bet, also there free spins you may win x 10 , your lucky to double your bet , not kidding , there is no opportunity too really win anything with that casino from my experience after being dooped for over 500 hundred dollars. This site should be really looked into.
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4 months ago
Dear scamedagain2023,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
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4 months ago
Dear scamedagain2023,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
I still believe this site is not practicing good gaming guidelines , i guess that's my opinion for now , I still believe your site should continue too monitor this site for future reports , thanks for your time with this.
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4 months ago
Thank you for your reply, scamedagain2023. I assure you that we test games with every update and we consider fake games to warn players about it.
Since no sufficient evidence has been provided, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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