Monsino Casino - Player's withdrawal seems lost.

I played at a casino called monsino and won some and lost some ofc, i made withdrawals of total 122 eur and they kept delaying by saing the verification didnt work, Then claiming something was wrong with the provider. and then claiming it was payed out but i couldnt see anything on skrill. now they wont do anything. I get different answers depending on who you speak to

I have 0 clue what info u need. but request the info and i will get it for you.

Dear robertgustafsson492,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you accumulated your winnings with the help of an active bonus or a casino promotion?

Could you please specify when exactly did the casino send the withdrawals?

Did the casino verify your used payment method during the KYC verification procedure?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear robertgustafsson492,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.