The player from Quebec was unable to access their casino account after making a deposit of 20, as it indicated that their account was banned. The issue was resolved after communication with the casino, which confirmed the player's account status and lifted the ban. The Complaints Team marked the complaint as 'resolved' in their system.
Monro Casino - Player's account is closed after a deposit.
Amount: Can$20
Monro Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
yesterday
Public
Public
1 week ago
Hello Stephinsane,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Monro Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Was this your first ever deposit?
- When was the last time you spoke to the casino and what was it about?
- Did they explain the reason for blocking your account?
Looking forward to your answer.
Regards,
Nick
Public
Public
4 days ago
Dear Stephinsane,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
yesterday
Dear Stephinsane,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
