Monixbet Casino - Player is facing technical issues with casino game.

Hello, it's such a small amount of money it's embarrassing, but perhaps the entire casino is set up for advanced cheating!

I was playing the PlayinGo game Moon Princess 100 and when the free spins ended, the whole slot got locked up! The chat wants to know when this event occurred! Since the game is still locked, I can't see anything about it!

When I got the freespin, there was another ERROR, but I was able to reload the game, then this happened which I have described!

I sent a screenshot to the casino but they don't want to help!

Dear BorisO,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, it's a casino that seems anything but legal! I can't access history in a good way, you can't see the time, or what game I've played (neither picture/name but only ID number) and worst of all is that you only see some history but not all!

Unfortunately, there is not much money in the pot (good otherwise I would be super angry) but coming to the market with such an extensive cheat castles is not fun. When I registered I got lots of offers for bonuses etc. and when I deposited 30 euros the chat said that players from Sweden don't get a bonus!

I have spoken to the chat regarding issues but they seem completely uneducated and uninterested in fixing bugs!

They also don't understand on which set I got into freespin mode??? How can I communicate with a person who believes that 1+1 = 3?

I think we can close the case because I can't give the information you want because the casino has intentionally deleted all the data as times of extensive cheating and the image of the game itself means nothing!

Mvh: Boris O*****

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.