The player from Azerbaijan had an issue with the casino accusing him of fraud, disabling his ability to play games, and failing to process his withdrawal request after he used a deposit bonus. The player requested justification for these accusations and the withdrawal of his deposit. We were unable to investigate further, and the complaint was rejected due to the player's lack of response to our messages and questions.
Money X Casino - Player encounters account restrictions and false accusations.
Amount: $120
Money X Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
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3 months ago
Dear lolz2001z,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When did you create your casino account?
- Could you please advise if you passed the KYC verification?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 months ago
Translation
1) I don’t remember the exact date, about a week ago
2) They do not have KYC, the casino itself does not require verification
Automatic translation:
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3 months ago
Thank you very much for your reply, lolz2001z. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
