Mondobets Casino - Player’s account has been blocked.

Very unreliable house

It had been a while since I had not bet much in this house the other day I see a run that sends my ID, it did not seem strange that they regularly ask for IDs

The incredible thing is that in spam mail I see that my account has been suspended due to investigation of the risk department

I sent the ID which they accept and for days they have blocked my account

In this process, multiple rights are violated

To begin with, no company is above the law and the law clearly establishes that no entity can accuse a natural person of irregularities without informing that it is investigated

In this case, I do not know that I am being investigated at any time

Misappropriation

I say this because of the money in that account is exclusively mine, it did not belong to any bond in the house, so even if you want to investigate the house, you do not have the right to appropriate that money since it is not yours, the only way to block it would be to claim money laundering of capital but as I said the house does not give information on what it investigates

Dear Maria,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Did you play with a bonus, or only your own funds? I am not sure I understand correctly - has your account been permanently closed, or only until the investigation is finished?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

At the beginning with your sports bonus that were freebets as a gift once you put your money at stake and some other promo that I participated, but I had not bet for a long time because their odds are not the best of almost any house and I had thought to stop my activity In it, withdrawing my balance, until I see this robbery where after presenting my ID my account is still temporarily suspended in an investigation that according to them they do not tell me why I am being investigated or the current status of that supposed investigation

Thank you for your reply, Maria. Could you please indicate when exactly the investigation started?

Well, if my accounts do not fail, it will go for 10 days without a response from the casino

Thanks Maria. I would recommend you waiting for a few more days. In case there is no development, we will intervene. In the meantime, please keep us updated and let us know in case there is anything new.

In the end they came to their senses and unlocked it since there was nothing illegal in the account, even so I do not recommend this page because they kidnap the money for no reason and as far as offers it does not have anything to write home about.

Thank you for the update, Maria. Since your account has been unblocked, can we consider this issue resolved? Do I have your permission to close the complaint?

Dear Maria,

We are extending the timer by 10 days. If there is anything else we could help you with, please let us know. Please, be aware that in case you fail to reply in the given time frame, we will close your complaint.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.