HomeComplaintsMondobets Casino - Player is experiencing problem with unexpected charges.

Mondobets Casino - Player is experiencing problem with unexpected charges.

Amount: €3,000

Mondobets Casino
Safety Index:High
Submitted: 16 Nov 2020 | Resolved : 19 Nov 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Spain complains about sudden transaction charges. Player’s complaint has been resolved successfully.

Public
Public
4 years ago
Translation

The cacibo made me some charges and I made a complaint here but the casino and yes they returned my money thanks.

Automatic translation:
Public
Public
4 years ago

Dear Jaime,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Do I understand correctly that you are experiencing issues with unexpected transaction charges?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
4 years ago
Translation

I'm not happy at all, all the money was returned to me and I had no problems with mostbet. All great and happy. It was the only problem but it is already fixed

Automatic translation:
Public
Public
4 years ago
Translation

And thank you, too, for your concern. Very good service

Automatic translation:
Public
Public
4 years ago

I'm happy to hear good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jaime, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news