The player from Spain complains about sudden transaction charges. Player’s complaint has been resolved successfully.
Mondobets Casino - Player is experiencing problem with unexpected charges.
Amount: €3,000
Mondobets Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
The cacibo made me some charges and I made a complaint here but the casino and yes they returned my money thanks.
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3 years ago
Dear Jaime,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Do I understand correctly that you are experiencing issues with unexpected transaction charges?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
I'm not happy at all, all the money was returned to me and I had no problems with mostbet. All great and happy. It was the only problem but it is already fixed
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3 years ago
Translation
And thank you, too, for your concern. Very good service
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3 years ago
I'm happy to hear good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jaime, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
