MonacoSpins Casino - Player’s struggling to withdraw her winnings.

Been playing at Monacospins for months never had a issue until I wanted to withdraw my winnings of €1000 waited 2 weeks for the process then they returned it to my account without any explanation I have spoken to online help daily but they palm you off with any excuse

when I now try to withdraw it comes up with limit reached contact support which I have with no response this has been going on now for 4 weeks

Dear Lorna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Have you accumulated your winnings by playing with a bonus, or real money only?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi kristina

yes I verified my account ages ago and yes this was my first withdrawal contacted every email going to as why it had been reversed but no response have had loads of communication with online support but they just lie and tell you to wait or say that they have contacted the finance team

this is what I get every time I try to withdraw

all the winnings was won by real money it’s very hard on there to win and I’m very worried I’m not going to ever see my money

Thank you very much Lorna for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I will now try to contact the casino and let them know about your issue.

We haven't receive any answer from the casino yet. Please note, if we won't receive any respond within the next 7 days, we will be forced to close the complaint as unresolved.

Dear Lorna,

Unfortunately, we haven't receive any respond from the casino. I'm really sorry but as the casino seems to be non-responsive, there isn't much we can do for you in this case. We will be now forced to close the complaint as "unresolved", which could negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru