Dear Zendini,
Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way. However, it looks like the casino stopped operating completely because I noticed our review was also updated in the meantime, and the casino was marked as closed. So, it does not sound good at all.
Although the casino is closed and maybe it will not help you, I would definitely at least try it anyway - I recommend you contact the gaming authority the casino is/was regulated by (Curacao eGaming) and submit a complaint directly to the regulator.
Complaints with this regulator usually take place through validator seals available on casinos' websites (not possible in this case), however, this is the link to their Complaint form, directly on their official website - HERE. You should find all the necessary information in our casino review, especially the owner. Also, I am providing a link to our article with general information about complaint processes HERE.
In case of any questions or news from the regulator, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru
Dear Zendini,
Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way. However, it looks like the casino stopped operating completely because I noticed our review was also updated in the meantime, and the casino was marked as closed. So, it does not sound good at all.
Although the casino is closed and maybe it will not help you, I would definitely at least try it anyway - I recommend you contact the gaming authority the casino is/was regulated by (Curacao eGaming) and submit a complaint directly to the regulator.
Complaints with this regulator usually take place through validator seals available on casinos' websites (not possible in this case), however, this is the link to their Complaint form, directly on their official website - HERE. You should find all the necessary information in our casino review, especially the owner. Also, I am providing a link to our article with general information about complaint processes HERE.
In case of any questions or news from the regulator, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru