The player requested a withdrawal a few days ago, but the payment hasn’t been received. The player informed us he received his winnings, therefore we marked the complaint as 'resolved'.
Mirror Bingo Casino - Plyer’s withdrawal has been delayed.
Amount: £200
Mirror Bingo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
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4 years ago
Translation
I'm still waiting for payment in the rules I write that it takes from one day to three unfortunately I wait longer and still nothing is in the so-called pending and no one responds to my emails do not have live chat and do not reply to my email
Automatic translation:
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4 years ago
Dear Patrik,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account, especially if it’s your first withdrawal or it is an international transaction. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful verification?
Thank you very much for your reply.
Best regards,
Kristina
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4 years ago
Translation
Yes, I have already received confirmation that my document has been approved and verified, now I am waiting for the amount to be paid. Unfortunately I have to wait until 72 hours. Regards Patrick
Edited
Automatic translation:
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4 years ago
Patrik, thank you for letting me know. This complaint will stay opened until you receive your winnings. Please keep me updated.
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4 years ago
Translation
Yes I was paid a win thank you for helping with regards Patrik
Edited
Automatic translation:
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4 years ago
Dear Patrik,
Thank you for letting us know. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Kristina
