The player from Germany, who admits to having a gambling addiction, had her account blocked immediately after depositing 100€. She has not gambled the deposited amount and has not received a response from the casino regarding a refund. The complaint was closed as the player stopped responding.
Mirax Casino - Player's account blocked after deposit.
Amount: €100
Mirax Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Mirax Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
Public
Public
1 year ago
Translation
Dear Sir/Madam, I suffer from a gambling addiction,
However, I was able to deposit 100€. My account was blocked as soon as I deposited my money via Giropay, even though I could still deposit money. Now, I fear that I will not get my money back (I did not gamble).
The casino has not responded to me, though I have a receipt for the deposit.
I urge the casino to refund my money as soon as possible.
Automatic translation:
Public
Public
1 year ago
Hello patrickpatzak90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account? Was it your first deposit into the casino? How long after your request did the casino close your account?
Thank you very much in advance for your reply.
Best regards,
Nick
Public
Public
1 year ago
Translation
Hello, I had an account in the past and had it blocked (gambling addiction)
Now I registered with a different email address and it worked.
Then I was able to deposit €100, a short time later when the money came in my account was immediately blocked.
Automatic translation:
Public
Public
1 year ago
Translation
I also wrote every day now.
It is said that the specialist department has been investigating this case for 4 days.
Very dubious as there should only be one refund!
Automatic translation:
Public
Public
1 year ago
Hello patrickpatzak90,
As even basic payouts may take up to 14 days, I would definitely wait a few more days for the amount to hit your account. Based on our experience, such refunds may take up to a month. Please let us know in case of any updates.
