Milyar Casino - Player’s refund request ignored by casino.

I registered and made a deposit at this casino, but discovered that I cannot play from Japan.

I tried to make a withdrawal, but I could not do so from Japan. (You have to select your country and Japan is not an option).

So I have sent an email directly to support asking for a refund, but they keep ignoring me.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Milyar Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you reached casino support via email or live chat?
• Could you please share screenshots or emails of your attempts to request a refund and any response you received?
• Send the information to my email at tomas@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you very much, andandjonnyx, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello andandjonnyx,

It's Michal again. I have taken over this complaint. I have reviewed your case and I will contact the casino to see if I can help.

We would like to invite Milyar Casino to join the conversation.

Dear Milyar Casino,

Since the player resides in Japan and has found that they cannot play or make withdrawals from there, could you please manually refund their deposit?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear andandjonnyx,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact Curaçao Interactive Licensing (CIL) ( info@curacaolicensing.com or helpdesk@curacaolicensing.com) and submit a complaint to them. The Gaming Authority might have more options and tools to help players. Please let me know how they responded (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.

Best regards,

Michal

Casino Guru