The player from United Kingdom has requested a withdrawal seven weeks ago, unfortunately, it has not been received yet. Player’s complaint has been resolved successfully.
MillionVegas Casino - Player’s withdrawal has been delayed.
Amount: £500
MillionVegas Casino
Safety Index:Very lowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
I won £1,000 but they voided and kept half of this as it was over the maximum winning allowed!
Million Vegas claimed they sent withdrawal of £500 as a ‘refund’ on 4th February.
After repeated chasing on Live Chat and being told I’d get money soon they then claimed that money had been sent and I needed to ask bank for chargeback!
This seems to be a tactic they use regularly judging by comment on here and various reviews on Trust Pilot.
Bank have requested I provide them with an Acquirer Reference Number (ARN) to
proceed with this ridiculous claim but Million Vegas were unable to provide this.
Countless emails sent are never answered.
It seems casino sites based in Curaçao do not pay out winnings.
Public
Public
3 years ago
Dear Aaron,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received any payments in the past? Could you please advise which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.
Lastly, could you please advise if your winnings have been accumulated with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Hi
Yes I have received one withdrawal for a smaller amount previously.
The firm claim that the money has been sent to the card/bank account I used to deposit the money with.
My bank have also confirmed that the money was never sent to my account as they were unable to trace to be able to complete a chargeback.
Winnings without a bonus applied.
Thanks
Public
Public
3 years ago
Hi I have just this minute received a chargeback credit from my bank so you can close this case.
Thanks for your help
Aaron
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Aaron, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
