MillionVegas Casino - Player’s withdrawal has been delayed.

My withdrawal has been approved the 2nd ferbruary 2021.

today the 24th of March still no money on my account.

no answer from their mail department and no respect and no answer from their live chat.

they told me to wait max 5 open days. Then 10, then 20, then 30 open days. Now it has been more Than 40 open days that I’m waiting !

I need this money to come , but I feel that I will never see this money again.

They said that I needed to ask my bank for a chargeback (thing that doesn’t exists in the reel world).

they won’t give me any proof with the withdrawal and the Iban and ID they sent too so I’m pretty sure they said « withdrawal accepted » but in reality they haven’t done anything..

please help me.

thanks

Dear Gaga1166,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received any payments in the past? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gaga1166,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"Sorry, I did not received any mail saying that you replied.

I successfully withdraw 300 euros on my redit card a couple of days before my 2nd withdrawal of 1000.50€ (that still did not arrived).

i read a lot of reviews saying that they never received their accepted withdrawal.

please help me, I lost more than 3k here."

Thank you very much, Gaga1166, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I will now try to contact the casino and let them know about your issue.

Thank you so much guys, but honnestly they don't answer to anybody, I talked to a couple of people and they have the same issue than me...

No money and already 3 months that they are waiting

We are still trying to get in touch with the casino. Will extend now the timer by 7 days.

Unfortunately, we could not reach the casino. We will be forced to close the complaint now as unresolved, which could negatively affect the casino's rating. I'm really sorry that we could not help you more with this case but feel free to contact us anytime you will experience any other trouble.

Best regards,

Nick

Casino.guru