The player from the UK had reported an issue with two pending withdrawals totalling £410 from Millionaire Casino, despite their account having been closed due to a GameStop sign-up. They had also expressed dissatisfaction with the casino's customer support. However, the issue was promptly resolved and the player had confirmed the successful resolution. We had marked the complaint as 'resolved' in our system.
Millionaire Casino - Player's withdrawals delayed after account closure.
Amount: £410
Millionaire Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Millionaire Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
I am waiting on two withdrawals .
One of £300.00 and one of £110.00.
My account is closed as I signed up with GameStop . Support told me the withdrawal would still be processed.
Proof of ID and deposit already provided.
Live chat were rude and dismissive.
I have read the extensive negative reviews about progress play not paying out.
Public
Public
6 months ago
Hello 01903745391mc,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Millionaire Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Is your casino balance real money or mixed with a bonus? Since when are you waiting for those withdrawals? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
Dear 01903745391mc,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
