HomeComplaintsMillionaire Casino - Player's withdrawals delayed after account closure.

Millionaire Casino - Player's withdrawals delayed after account closure.

Amount: £410

Millionaire Casino
Safety Index:Above average
Submitted: 07 May 2024 | Resolved : 14 May 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

5 months ago

The player from the UK had reported an issue with two pending withdrawals totalling £410 from Millionaire Casino, despite their account having been closed due to a GameStop sign-up. They had also expressed dissatisfaction with the casino's customer support. However, the issue was promptly resolved and the player had confirmed the successful resolution. We had marked the complaint as 'resolved' in our system.

Public
Public
6 months ago

I am waiting on two withdrawals .


One of £300.00 and one of £110.00.


My account is closed as I signed up with GameStop . Support told me the withdrawal would still be processed.


Proof of ID and deposit already provided.


Live chat were rude and dismissive.


I have read the extensive negative reviews about progress play not paying out.





Public
Public
6 months ago

Hello 01903745391mc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Millionaire Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Is your casino balance real money or mixed with a bonus? Since when are you waiting for those withdrawals? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
6 months ago

It is resolved . Complaint can be closed

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Public
5 months ago

Dear 01903745391mc,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,


Casino.Guru

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