Midnight Casino - Player’s struggling to receive her winnings.

Hi

I want to complain about midnight wins casino. I have submitted several withdrawal request over the past 2 weeks and they are usually approved after about 36 hours but then a few hours later I always get an email from them saying transaction was not accepted by my bank.

they only accept Mastercard and bitcoin withdrawals. I have used two different Mastercards in my name to withdraw and they are continually getting rejected by the bank.

I have contacted the casino numerous times and they tell me I just have to keep submitted and hopefully it will eventually work. They never gave me any other options to make a withdrawal.

the maximum I can withdraw each time is £400.

this is totally ridiculous.

can you please help?

thanks

Dear narmstrong105,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? What about the possibility to withdraw your winnings via Bitcoin?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

thanks for your response!

yes I have made a withdrawal request to bitcoin so I will let you know if that is successful.

thanks

Thank yu very much, narmstrong105, for the update. I will be waiting for good news from you patiently.

I got my withdrawals! Thank you! Can you close my complaint now please 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, narmstrong105, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru