Miami Jackpots Casino - Player's withdrawal has not been processed.

Hejsa!

Jeg har gennemført en velkomst bonus på Miami Jackpots, og pengene står som værende til at udbetale.

Jeg har uploaded og fået godkendt ID og bevis på addresse, som er de eneste to krav, udover NemID.

Jeg har forsøgt at kontakte kundeservice i 3 døgn - Både på email og i "live-chat"(Som ikke er særlig live).

Er der mon et hovedkontor, som man kan ringe til? Eller hvad anbefaler I i denne situation?

På forhånd tak! 🙂

Vh.

Thomas

Dear gukkeren,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please advise when exactly you requested this withdrawal? Have you received any confirmation regarding successful verification?

Looking forward to hearing from you.

Best regards,

Kristina

Hej Kristina - Tak for dit svar!

Mit problem er, at når jeg forsøger at trække pengene ud, så siger hjemmesiden, at de mangler flere dokumenter

• Men jeg har allerede indsendt, og fået godkendt mine dokumenter - De bekræftede det da endda via email.
• Og de svarer på hverken mail eller live-chat mht. hvilken fejl, der er opstået.

Så vi er ikke engang begyndt overførsel-fasen endnu. Jeg sender lige et par billeder. 🙂

Det undrer mig bare, at de i alle kommunikationer nævner, at deres support-team altid er til rådighed...

Vh.

Thomas

Thank you for your reply, gukkeren. Do I understand correctly that you have provided all the required documents? Also, do I understand correctly that you have tried to contact the casino regarding this issue, but you have not received any explanation or further instructions?

Hej Kristina

Det er helt korrekt forstået. 🙂

Og har kigget i min spam-mappe hver dag, og har logget ind hver dag og kigget på deres "live"´-chat

Men har modtaget ingen kommunikation, udover to emails, der bekræftede, at mine dokumenter var accepteret.

Vh

Thomas

Thank you very much gukkeren for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, gukkeren,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Miami Jackpots Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Miami Jackpots Casino Team,

Could you please clarify the player's situation in more detail? Was the account verified? What steps should the player take in order to successfully verify their account and withdraw his winnings?

Thank you in advance for providing the information.

Hejsa.

De har langt om længe kontaktet mig, men nu beder de om et billede af mit dankort, hvor de 8-cifre er skjult.

Fair nok - men der er ikke en eneste mulighed for at upload et billede af dankort på hele hjemmesiden.

De har forsøgt at sende mig direkte link til denne mytologiske mulighed, men det bringer mig bare hen til deres hjemmeside. Har forsøgt at logge på efterfølgende, men det virkede ikke. Har prøvet at været logget ind i en anden tap ved siden af - men ingen held der.

Jeg forstår virkelig ikke deres høje rating, da det har været den værste oplevelse med mit casino nogensinde.

Men I - Casinoguru - Har været fantastiske. 5/5 stjerner! Tak for jeres hjælp

I am sorry, gukkeren, but I am afraid I do not understand the current status of your issue.

Is there any progress? Did you try to access the casino's website on a PC? Is it possible to send the required data via email?

Dear gukkeren,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru