Miami Jackpots Casino - Player is experiencing difficulties completing account verification.

Customer service cannot be contacted.

The chat does not respond, nor to e-mail.

Documents were requested. I have sent them, but nothing changed

Dear Pelivaari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I understand the KYC requirements well. The review was promised within 24 hours. When you send the required documents, there is no acknowledgment of receipt, even though this is promised. Also, the chat doesn't respond at all. Also does not respond to e-mails.

I have been trying to contact customer service for two days. The chat does not respond, nor to e-mails. So there is no customer service at this Casino. I have played at several casinos and they usually respond quickly. It seems that this casino is a scam. I have sent a photo of the passport and the household bill. Exactly the ones that were requested when I tried to withdraw.

Customer service responded with one message in the chat. The account is now verified. Customer service said they don't have live chat anymore. But it works in such a way that they reply when someone happens to read the message.

The withdrawal was promised to be processed within a few hours. This is not true. I'm waiting to be discharged.

This can be closed. Everything is in order now. Very slow service. But it's taken care of

This can be closed. Everything is in order now. Very slow service. But it's taken care of

Dear Pelivaari,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru