MGM Vegas Casino - The player's withdrawal is delayed.

I have been waiting for a payout since March 17th. The absolute worst service I ever. I have been told the payout is under review for one month. All communication results in the same answer which is the payout is under review. It does not take this long. Sorry this is complete bs.

Hello Austin26181,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MGM Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I've been verified since May 1st. This was one was no deposit bonus which I complied with the rules. I know how these work. I email the casino daily and they say the withdrawal is under review so I guess it takes a month. Id**ts.

Hello Austin26181,

As the recommended time frame for a withdrawal is 14 days, I can only recommend to wait for now as you did finish the verification process 9 days ago.

Please let us know in a week if there's been any update. If still not, we can try to intervene.

Dear Austin26181,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's been over 2 weeks and nothing but excuses. Some of these places are straight scammers. Withdrawls under review for over 2 weeks. No. Lies.

Thank you Austin26181 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Austin26181 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask MGM Vegas Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Austin26181,

The address proof you provided has been expired; hence our KYC team has requested for you to submit the most recent address proof in PDF format for verification.

If you have any further questions, please contact us via chat support. We are available 24 hours a day, 7 days a week.

Kind Regards,

MGM Vegas Casino

And why did it expire? Because I have been waiting since MARCH 17TH. That is your fault. I have already sent you a newer POA in PDF. Quit making up stuff. You want documents within 3 months and it's hard to do that when I've waited 2.5 months. Such a joke.

80 days of waiting and I keep hearing how they are overwhelmed with withdrawal requests. More like they don't pay there players. Trash.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Austin26181, I was informed by a casino representative that you have sent a screenshot of the address proof, unfortunately the casino does not accept screenshots for KYC verification, please send the POA in a proper pdf form or an image of the physical document will do as well.

Thank you for your understanding!

No sir. Incorrect. I did not send a screenshot. Lying bastards. I have waited over 80 days. I will send you what I sent. Such crooks.

This is what I have been shown by the casino. If this is not what you have sent them please forward your email to the casino with the verification to my email (peter.c@casino.guru). Thank you in advance!

No that was old. I sent them a pdf long ago which I also emailed to you 2 days ago.

Sent you another email with the PDF

Dear Austin26181, I have not received any email so far. Could you try to send it to my email (peter.c@casino.guru) again please?

Thank you!

I did and it bounces back as undeliverable. Will try again. Thx

They have verified the new POA but keep saying they are busy with requests. Umm its been 4 months plus now. Totally ridiculous.

Greetings from MGM Vegas Casino!!

We really understand your concerns and we are really sorry for the delay in your withdrawal, Due to a large number of withdrawals we are some delays. They have been saying the below for over 2 months now.

We have seen that your withdrawal is in review. We request you wait for the response from our withdrawal team.

Kindly request you wait for the communication emails from our withdrawal team. Please keep an eye on your inbox and spam folder for emails.

If you have any more concerns don't hesitate to chat with us.

Dear Austin26181, thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

They just sent that same exact email to me again. What a joke. A farce and a scam. The worst ever.

Dear Austin26181, I was in contact with a casino representative and was informed that your withdrawal has been processed. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I just checked and it was processed. Either way this place is a ln absolute avoid at all costs casino. They have a history of absurd waif times for payment. It took over 3 months for payment to be sent. Thanks

I had no email from them saying it was processed but I assume it was them. Clown corporation.

Dear Austin26181,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have checked with blockchain and they didn't send anything to me btc wallet. The transaction number they gave me is not found by BC.

I have received this confirmation from a casino representative. Can you make sure your money has arrived?

Thank you in advance!

Dear Austin26181,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.