HomeComplaintsmFortune Casino - Player’s criticizing verification process.

mFortune Casino - Player’s criticizing verification process.

Amount: €1,505

mFortune Casino
Safety Index:High
Submitted: 02 May 2021 | Case closed : 17 May 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Slovakia is trying to verify his account. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Well, I can't make a choice because I don't have completed verification of the address, I sent them as they asked for a paper with my address through an agent who communicated in the chat. over and over


Automatic translation:
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3 years ago

Dear Martin,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.

If you wish to receive your winnings, I’d suggest cooperating fully with the casino and provide all the required documents again. Please, let us know about the outcome.

If there is anything else, I could help you with in the meantime, please do not hesitate to contact me.

Best regards,

Kristina

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3 years ago

Dear Martin,

Have you provided the documents again? Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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