The player from Slovakia is trying to verify his account. We rejected the complaint because the player didn't respond to our messages and questions.
Well, I can't make a choice because I don't have completed verification of the address, I sent them as they asked for a paper with my address through an agent who communicated in the chat. over and over
Dear Martin,
Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.
If you wish to receive your winnings, I’d suggest cooperating fully with the casino and provide all the required documents again. Please, let us know about the outcome.
If there is anything else, I could help you with in the meantime, please do not hesitate to contact me.
Best regards,
Kristina