HomeComplaintsMetaspins Casino - Player's asking for help.

Metaspins Casino - Player's asking for help.

Amount: 1,850 ₮

Metaspins Casino
Safety Index:High
Submitted: 23 Jan 2023 | Case closed : 07 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany complains about an unspecified issue. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
1 year ago

Metaspins.com is a scam site without any regulation. They will "confiscate" your money if you win. Their twitter followers are ALL fake. Everything about this casino is a fraud scheme. STAY AWAY.


Opening the support chat after being scammed will result in being banned from the chat aswell. This is NOT a legit site.

Public
Public
1 year ago

Dear metaspins_scammers,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

Public
Public
1 year ago

Dear metaspins_scammers,

We appreciate all feedback and would like to take a minute to address some of your concerns.


We are happy to let you know that Metaspins.com is fully licensed under a Curacao license and we strictly adhere to all prescribed regulations imposed upon us.


In accordance to this license we would never block any account without valid reason, and rely on our terms and conditions to keep everyone who plays with us safe, as well as giving us some much needed protection from potential baddies.


If you would be so kind as to share your email or username, we'd be more than happy to investigate your issue further and get to the bottom of things.


Thank you again for your patience and we're sorry if you feel you've been unfairly treated.

Edited
Public
Public
1 year ago

Dear metaspins_scammers,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news