The player's deposit was not credited for unknown reason. The complaint was closed as the player received his deposited money into his casino account.
MerkurXTip Casino - The player's deposit was not credited.
Amount: €100
MerkurXTip Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
MerkurXTip Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
On October 2nd I made a deposit of 100 euros using the Sofort method, a method I have used before and it has always worked. Unfortunately, the deposit is still in the "Pending" status and I don't understand why. I've tried more than once to ask for information but each time I get a different answer (once they tell me they will transfer the money to my account the next day, other times they tell me they won't have any more information, other times they tell me that another department is taking care of it, etc. etc.). The account is verified and I have already withdrawn funds
Automatic translation:
Public
Public
2 years ago
Dear ozmanmetin44,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
