HomeComplaintsMerkurXTip Casino CZ - Player raises doubts about game's RTP.

MerkurXTip Casino CZ - Player raises doubts about game's RTP.

Amount: 250,000 Kč

MerkurXTip Casino CZ
Safety Index:High
Submitted: 16 Aug 2023 | Case closed : 05 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Czech Republic is querying the Return to Player (RTP) percentage of the game. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

I would like to check the RTP on the Multiplay 81 game. It surely can't be possible that the game has taken 250,000 without offering any winnings for that many spins.

Automatic translation:
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1 year ago

Dear krotas90,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

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1 year ago
Translation

Thanks for the information.

Automatic translation:
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1 year ago

Thank you very much for your reply, krotas90. Could you please elaborate? Do I understand correctly that you do not wish to proceed with this complaint?

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1 year ago

Dear krotas90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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