The player from Czech Republic is querying the Return to Player (RTP) percentage of the game. The complaint was rejected because the player didn't respond to our messages and questions.
I would like to check the RTP on the Multiplay 81 game. It surely can't be possible that the game has taken 250,000 without offering any winnings for that many spins.
Dear krotas90,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Thank you very much for your reply, krotas90. Could you please elaborate? Do I understand correctly that you do not wish to proceed with this complaint?