HomeComplaintsMegaslot Casino - Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.

Megaslot Casino - Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.

Amount: €1,820

Megaslot Casino
Safety Index:Above average
Submitted: 07 Aug 2021 | Case closed : 26 Aug 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Bulgaria is criticizing the mandatory deposit wagering for real money. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello, I played in this casino and won money, I played without bonuses. This is my second withdrawal request, the first one was successfully verified, I waited for my documents to be approved for 2 weeks. Now, when withdrawing this amount, they wrote me the following message.

"Dear Ivan, We would like to inform you that your withdrawal request has been rejected. According to the terms of our casino, each deposit must be played with an x3 bet. To remove the restrictions on the current withdrawal, you must place bets on the amount that three times the amount of your deposit. You must place bets on the amount of 311 "

Automatic translation:
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3 years ago

Dear Иван,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.megaslot.com/terms-and-conditions:


"Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino."


It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry and is usually set by the Licensing Authority. All the serious and licensed casinos have to comply and follow these policies.

Please let us know if this explanation was satisfactory. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago
Translation

hello, however, in order to reach such a balance, I have bet well above this value. I want to say that my last deposit is 50 euros, how did they calculate this amount of 311 euros?

Edited
Automatic translation:
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3 years ago
Translation

I also did not accept any bonuses

Automatic translation:
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3 years ago

If your last deposit has been €50 then you should place bets in the amount of €150 before you'll be able to withdraw your winnings.


Could you please forward your cashier history along with any relevant communication? My email address is petronela.k@casino.guru. Thank you in advance.

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3 years ago
Translation

I want to share that this is the most incorrect casino I've played in so far. I don't know how you gave it a good rating. It's good for them to lose money and if you win they don't approve of your withdrawal, they think they have reasons to refuse it.

Automatic translation:
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3 years ago

Could you please advise why your withdrawal hasn't been approved and processed? Thank you in advance.

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3 years ago

Dear diop54,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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