Megaslot Casino - Player is criticizing withdrawal limits.

This applies to Megaslots is not available as an option in your list.

Megaslots refuses to pay out the money. There is no email address where you can get in touch with them. Incredibly unpleasant in the chat. 500 euros should I pay in because I am Swedish? Not wise it is about nonsense money. Se mail: Due to the fact that you are from Sweden you can use only Bank Transfer. After the process of verification you need to make a deposit 500 EUR.

If all these requirements are met you will be able to withdraw your funds.

What is this?

Thanks for the help. Have a nice day. Regards Ulrika

Dear Ulrika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked Payment section on the website, and this is what I found https://www.megaslot.com/payments:

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account? Any specific alternative has been offered to you by the casino to withdraw your winnings?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello again

I used Trustly

Understand that there are rules but I still want my money.

If I, as a Swede, are to be punished, I should not be able to play there.

Incredibly tough

Want money tbx and get an email address where I can have contact with someone instead

So tired of all this right now. The money flows the milk fingers

Should really never then I mean never play at the casino again

Thank you very much, Ulrika, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ulrika,

I looked at your complaint and will do my best to help you. I would like to invite Megaslot Casino into this conversation. Can you please specify why this player is not able to withdraw her winnings through Trustly?

Thank you and as I attached in the email that they forced me to deposit 500 euros to get my money. Not ok for me.

Dear Ulrika,

First of all, I want to draw your attention to the fact, that the withdrawals were cancelled because of documents and wager x3 requirement. Secondly, there are 2 ways for players from Sweden to make a withdrawal: via card or Bank Transfer. However, the withdrawals via the card have low traffic and are often unsuccessful. That is why we highly recommend our players use Bank Transfer in order to make successful withdrawals. Finally, the minimum withdrawal via Bank Transfer is 500 EUR. Unfortunately this does not depend on us, but on the payment system.

What is more, we have tried to contact you via email a couple of times, however, we did not have such an opportunity.

We hope for your understanding and cooperation! If you have any other questions - feel free to contact us.

Kind regards,

Megaslot Casino team

Hi and thanks for the reply

There was no alternative to bank transfer withdrawals

In addition, I do not want to invest more money in a casino that behaves in this way

It feels extremely offensive that I am not allowed to withdraw what I want and that I have never taken a euro in bonus money.

Do not offer us Swedes to sole as you exclude us from a properly managed system

I work at a bank in Stockholm as an Office Manager so I have the expertise to consult. You already have a bad reputation and I will give it to you too. Shame on you

Dear Casino,

player stated that she wasn't able to choose bank transfer withdrawal. Please try to find a solution.

Also I would like to ask you to be concrete why you've declined player's withdrawal because I really doesn't understand "because of documents and wager x3 requirement".

Dear Ulrika, Casino was trying to contact you via email, please answer them if you want to proceed with your complaint.

Hello and thanks for your help

I have no intention of investing more money to be able to make a withdrawal.

Trustly is not a bank card but bank transfer, I would like to inform Megaslots

GDPR means that I have no obligation to provide a card number as I have not used a card

Seriously what is this for companies?

Dear Ulrika,

We are really sorry you are disappointed, but we believe that the reason for that is just some kind of misunderstanding.

First of all, we would like to mention that you are more than welcome to contact us via email or live chat and our support team is available and eager to help 24/7. The information regarding the direct contact with our support team is available to the public on the main page of our website, and it is easy to find.

Moreover, the reason your withdrawal was cancelled is that you were kindly requested to go through a verification procedure and meet wager requirements. By wager requirements we mean the rule specified in general terms and conditions which says, that "Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times." We have for sure informed you of the cancellation reason via email multiple times, but unfortunately did not hear back from you.

Furthermore, you are not exactly right regarding the statement that you can only withdraw your winnings via Bank Transfer. You can definitely use your credit card for withdrawal. We have only informed you of the fact that unfortunately, we have noticed the negative tendency lately that not so many withdrawals Swedish players made to credit card, were successful. That means there is a risk your withdrawal to the credit card could possibly be cancelled due to technical reasons. We wanted to inform you of that, so it would not be an unpleasant surprise for you.

As we can see, you have contacted us via live chat and you were provided with instructions regarding verification procedure. Unfortunately you did not follow our recommendations.

Solution we suggest for you now, is to verify the account and order a withdrawal. In case you experience any difficulties with uploading the documents or have additional questions, we would be happy to be of further assistance anytime.

Besides, we would kindly ask you to check your email box and find out why you do not receive our emails if it is the case.

Hope for your understanding and further cooperation.

Kindest regards,

Megaslot Casino

Trustly I paid with no card.

I want a bank transfer. Which email address do you send from?

Dear Ulrika,

We would like to remind you that you did make a deposit with the card. You can check this information in your personal account or you could contact our support team for more details. Our email address is support@megaslot.com.

Looking forward to hearing from you.

Best regards,

Megaslot Casino

Can I send my information by e-mail?

We are not allowed to visit soldiers on our computers. What is needed? That's why I do not receive your emails. I want to withdraw my money without paying 500euro.

Please let me Email the information you need I can not add them to the computer. Ok?

Dear Ulrika,

We kindly ask you to upload all requested documents to ""My account"">""Profile"">""Verification"". Unfortunately, we do not accept documents via email or chat for security reasons. Please, be so kind to upload your documents in your personal account. Thank you for understanding!

Looking forward to hearing from you.

Best regards,

Megaslot Casino

Dear Ulrika,

in order to receive your winnings you need to follow Casino's instructions, please keep me updated.

Like I said, pages like this are blocked on our computers. We are not allowed to visit gaming sites on work computers.

Several sites we are not allowed to visit but the casino is strictly forbidden

Therefore, I want help to be able to send it by email instead.

Why would that be a problem.

I also do not receive emails from you. Do not see any emails you have sent.

Dear Ulrika,

Unfortunately, your documents cannot be verified when sent via email due to security reasons. In this case, we would recommend you use another device.

Furthermore, we suggest you contacting support team of your email box to fix the issues with you not receiving emails, if you have any. You can contact us any minute via live chat though.

Best regards,

Megaslot Casino

Then it will not work

I have a computer and I do not buy a new one to send documents to a gaming site

Feels very, very diffuse that your finance department does not receive emails

I work at an investment bank in Stockholm as an Office Manager, so I can probably say that I have some insight

Then you have to pay out the money in another way.

My husband is the CFO of a company he might be able to help you with?

Dear Ulrika,

you have stated that Casino sites are blocked on your work computer and using another device will not work for you. Did I understand it correctly?

I would like to know which device you used to play at Casino?

On my phone.

But I can not verify my account as I do not receive your emails. It feels like we are not reaching each other

Dear Casino,

it looks like player is not getting email from you. Can you please write here what exactly is player supposed to upload in her account?

Dear Ulrika,

In the meantime while you are fixing the issues with your email, you can contact us via live chat anytime and receive detailed instructions on how to proceed with the verification.

I am sorry but it is against the rules, and we cannot share this kind of information because of privacy reasons.

Best regards,

Megaslot Casino

Dear Ulrika,

Your registration email has been already verified.

For getting detailed instructions be so kind to contact our support team either via live chat or your email of registration.

Best regards,

Megaslot Casino

Dear Ulrika,

please follow Casino's instruction and keep me updated about progress.

Hi now I have uploaded everything

Hope we can finish this now

I want my money and close my account

Really can't stand any more hassle with this

So kind support on the chat that helped me.

You can write here in case of problems my email does not receive your messages

Have a nice day

Dear Ulrika,

I regret to inform you that you did not provide us with the requested documents yet. You still have to verify your payment methods and send us the document confirming address.

We have sent you detailed instructions to both your email addresses you have provided us with.

Be so kind to upload the documents that conform to the rules of our casino.

In case of any additional questions feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Best regards,

Megaslot Casino

I have sent everything according to all the rules of art

Have even talked to my bank

I can do no more you have really got everything from me. I actually do not have time to sit with you and this. My job demands a lot of me and I think this is a waste of time to distrust everything you do. Even my bank has views on your behavior. What is the problem?

There have been problems since I deposited money with you, which I deeply regret.

No one can see as much wrong as you do.

It's 175 euros it matters !!

You have to give. Pay me my money and close my account with you.

Scandal what bad behavior you have.

That you are not allowed to email you the documents that feel more secure for most people is really unserious.

The finance department? No, you do not seem to have one or who "reviews" all documents? We have lawyers here if you need help? Now I'm really tired of you?

Dear Ulrika,

please understand that we are not able to help you when you'll not cooperate. If you want to proceed in your case you'll need to provide requested documents.

Everything is sent so what's the problem?

Should I send the same document several times three times?

I have played on several pages and it is these documents I attach.

What is the problem? Should I set aside more time to send the same document over and over again?

Sent the exact same document last Monday to a serious gaming company and you know what within an hour put the money in my account.

But you apparently do not have the same will and competence to satisfy the customer's payment.

Be sure to look at all the documents I sent several times about

Dear Ulrika,

please send me screenshot or some relevant evidence which shows that you've sent to the Casino document confirming address and that you have verified your payment method. My email: viliam.v@casino.guru.

Thank you.

Thanks

I have sent everything from my job email.

In addition, my colleague Karl is included in all conversation now. Lawyer with us at Arctic Securities

Dear Ulrika,

As we can see, you have successfully uploaded all the documents requested. Please, make a withdrawal request to your Credit Card. Hope, it will be successful now:)

In case of any additional questions feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Best regards,

Megaslot Casino

Thanks

Withdrawal requested

Nice friday

Hej igen,

Så oseriösa ni är.

Jag får två meddelanden om att uttaget är okej

Skickat till mitt jobb.

Sedan kommer detta:

Dear Ulrika,

We would like to inform you that your withdrawal request was cancelled due to technical reason on the side payment method. Unfortunately, the cashout on the card for players from Sweden have low passability.

We are really apologized for the inconvenience caused, but it does not depend on our side. We recommend you use one of the alternative methods for making a withdrawal successfully. There are such methods available to you: Bank Transfer.

We kindly ask you to make your next request for a withdrawal of your funds via Bank Transfer. Please bear in mind that in order to withdraw via Bank Transfer you need to have at least 500 EUR on your game account. You can deposit money in your game account to make the sum of your balance available for a withdrawal. Also, you do not need to wager your deposited money.

We are sorry for any inconveniences caused.

Regards,

Megaslot casino support team

This communication is intended for the addressee(s) above only. It may contain information that is confidential or legally privileged. If received in error, please delete the e-mail and notify the sender.

If this message with attachments contains an offer to provide any service, or product, or an offer, or solicitation of an offer to buy or sell any securities or any other investment product, our standard terms of business will apply, cf. http://www.arctic.com. If this message contains a research report or any information that may be regarded as research or investment advice, please see our web site for further disclosures and disclaimer.

Hur tänker ni nu?

Hade ni kollat mina dokument nej det hade ni inte.

Svensk har jag varit hela tiden.

Vad är detta.

Jag har anmält er till konsumentverket.

Ni läser inte det man skickat utan leker med oss dumma kunder.

Redogör nu för hur ni kom på i detta nu att jag är svensk.

Framgår det inte i dokumenten ni granskat i tre veckor?

Dear Ulrika,

I am sorry for the inconveniences caused.

From the first beginning you were notified that withdrawals to the Credit Card have low traffic and are often rejected on the payment system's side. Unfortunately, this situation cannot be changed on our side. We did our best - we tried to make a withdrawal to your card. The thing, that it is not successful - is not our fault. In this case we highly recommend you use the Bank Transfer to make a successful cashout. As the minimum withdrawal is 500 EUR, you need to make a deposit to match this sum. As soon as you do that - you can make a successful withdrawal via Bank Transfer.

In case of any additional questions feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Best regards,

Megaslot Casino

Would never deposit another penny with you.

Never ever

However, you are registered and I know that in Sweden you are described.

Pay

500 euros is not available unfortunately

Do not have that money, of course you snatch my money

Do not have 500 euros how to do Then?

Dear Ulrika,

probably the last option for you is to contact Malta gaming authority under which operates Megaslot Casino.

This is the contact email address: info.mga@mga.org.mt

Thanks

I do not think it helps but have written to them

I've given them my money.

Can not take anymore

I have a responsible job that makes me unable to do this.

Forgive everything I do not have 340euro to spend on a withdrawal

They can keep my money simply.

Dear Ulrika,

I'll keep this complaint opened for next 7 days. Please, update this thread if Malta Gaming Authority can give you another solution.

Otherwise I'll close this complaint.

So sad to be fooled by several gaming companies

Now it's over

Dear Ulrika,

you were not fooled by any company. You, as a Swedish citizen, has two ways how to withdraw money from account. First way is by credit card, which is usually declined by payment provider and second way is bank transfer. In order to withdraw funds by bank transfer player need to withdraw at least €500 which is written in their Terms and Conditions and you agreed with these terms when you have registered your account.

As we advised you, you can deposit another €350 by bank transfer and ask for withdrawal of €500, you'll not loose a cent.

You need to understand that if you don't do what we have recommended to you, then we will not be able to help you.

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.