The player from Vietnam had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings had not been received yet. He reported that the casino had declined his withdrawal requests multiple times and his account balance had kept decreasing. The player had successfully withdrawn money in the past using bank transfer, but the option was no longer available due to a system error. Eventually, the player exhausted all his funds and requested to close the complaint. The complaint was closed as requested by the player.
Megapari Casino - Player’s withdrawal has been delayed.
Amount: 20,000,000 ₫
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
Dear bowietodd21,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
Not late, they declined my withdrawals, I withdrew successfully before, but can not with big money
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8 months ago
They ask me withdraw again but then they rejected it, my balance now is 48m VND
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8 months ago
They ask me to wait for 24 hours and now is 48 hours, my account balance is 73m VND and they still reject my withdraw.
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8 months ago
Thank you for your reply, bowietodd21. Could you please advise when exactly you made the last successful withdrawal? Did you use the same withdrawal method in the past?
Have you accumulated your winnings with or without an active bonus?
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8 months ago
I successfully withdrew money using Bank transfer in the past, but since February 16, I have not been able to withdraw money, and Megapari made an appointment for me 24 hours later. After 24 hours, when I log in again, the option to withdraw money via Bank transfer is no longer available and they reported due to system error. They instructed me to deposit money and try to withdraw via MomoPay QR. Yesterday I tried but still could not withdraw. This morning I tried to withdraw a smaller amount via MoMoPay QR and it was successful but after that I could not withdraw again. again. This is clearly a withdrawal, but MegaPari intentionally delayed it so that I could burn all my account. (73m is now only 41m, I know this is my fault but I don't agree with this way of working)
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8 months ago
They ask me to wait for 24 hours everytime I contact support. Now my account just 9m VND left, I dont want to play more, please release my money.
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8 months ago
Close this case please, I run out of money. Now I know how can they have 7.4/10 star ratting 🙂
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8 months ago
I am sorry to hear that. Due to the aforementioned reasons, I will now close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
