Megapari Casino - Player's winnings have been confiscated.

On 26th July 2024 i created my account at Megapari casino.

My megapari email is- [email address hidden by Casino Guru]

Megapari account no is - 940642363

I played different games and I won totally 11600 rupees, then on 28th July I created a withdrawal, then my withdrawal is cancelled and they told me to sent the verification documents and then I sent all the necessary documents by mail ( I sent my adhar card, Bank statement, selfie with Pan card and megapari verification mail showing on my device) and my collaboration was going on for some week and at last on 8th September 2024 , they stopped collaboration with me and debited my Winning money from my megapari account. Just two days ago I again contacted with them but they denied to collaborate with me about this . Please help me as the megapari casino debited my Winning money with wrong allegations.

Dear Laltu182,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if any of your identity documents have been approved by the casino during the KYC procedure?

Have you received any email from the casino after your balance was confiscated? Please forward it to me at veronika.l@casino.guru.

Did you accumulate your winnings with or without a bonus? What types of games did you play (slots, live casino games, sports betting)?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

At first, they told me to provide the phato of my national ID card, I had sent my adhar card. Then they told me to provide bank statement, I also had sent my bank statement, then they told me to provide a selfie, holding my ID near my face. Also next to should be the computer (or mobile device) where they can see your inbox messages from security department. I also had sent the document. At last they debited my Winning money and mail me that ...

( Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

-bet cancellation;

-closure of the customer’s account;

-filing a claim to a law-enforcement agency.)

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored.

You can withdraw the deposited

sum only.)

I already sent this screenshot of the last collaboration to your mail. Please carefully check and help to get my money back.

At the end , megapari casino gave a wrong allegation about me , now please help me to get back my money please.i am ready to send all the documents to proof me as real.

Please provide me the proper proof of your compliment, I am sure that I have no another I'd to this platform , then please give me the proper evidence of my another I'd . I think there any misunderstanding about me , so please collaborate with me to proof myself that I have only this one account.

It's is not true, it can be a mistake of your system, I didn't played any safe bet , and I don't understand what the megapari want to say. I want to ask casino guru please attend my problem and help me .

Thank you, Megapari Team, for providing the details of the player's issue. I have responded to your email; please check it out.

Dear Laltu182, while we wait for the casino's reply, could you please specify if there is any chance that someone from your household or using the same IP address also created an account in this casino? Have you used a VPN or IP-masking software to alter your true location when accessing the casino website?

I have not used any VPN but it can be matched the location, cause some of my friends play game in this megapari site, so there are a chance to match same location or same IP. But this is not my fault. I think this is misunderstanding about it so please help me , and tell me what can I do??

Please update me what can I do ? and please consult with megapari casino about this misunderstanding, please help me .

What happened please reply me !!

Dear Laltu182,

Have you and your friends used the same device (phone, tablet, computer) to access your accounts at Megapari Casino? Have you all used the same payment method, or did each of you use their own payment method?

No sir , there are nothing Same about this , only location is same but Device is different.

Give me some solution please. Help me

Hello Veronika!

You have replied on the email for another case. Please check your mailbox one more time - we are waiting for your reply!

Megapari casino, please say what can I do now ? How can I return my winning money??

Dear Megapari Casino representative, I have responded to that email twice. Please double-check, the most recent email was sent on October 29 requesting more information regarding the multiple accounts connected to the player. Thank you.

Dear Veronika, please have a look at the mail you have replied. There were another link on another complaint.

We have sent you email on this complaint again today. Please check it

The casino is clearly having some issues with receiving the emails from me, that I have sent them several times already. Since they have not provided me with the evidence I requested, I am now transferring your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I know there are no evidence near megapari about this, because I don't create anything wrong. Now please help me to get the solution.

Dear Laltu182,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Megapari Casino's representatives to rejoin this discussion and provide any available information to help resolve this issue.

Dear Megapari Casino,

My colleague Veronika previously requested supporting evidence to substantiate your claim regarding the player's creation of multiple accounts, aside from the IP address match, which is not considered sufficient proof. However, it appears that no evidence has been provided, or perhaps the message got lost in transit.

I would like to reiterate the request and kindly ask that you send all available and relevant documentation that demonstrates a clear and undeniable connection between these accounts. Please forward the evidence to my email address at jakub.m@casino.guru.

Thank you for your cooperation, and I look forward to your prompt response.

Best Regards,

Kubo

Thank you Mr. Kubo sir for attending my problem, please help me sir.

Hello!

We are carefully investigating this case and checking all the information that we have. We are waiting additional information from security team and will back to you as soon as possible.

Yes megapari casino, again check my account carefully and give me the proper avidance. Again I say that there are any misunderstanding about IP froud, otherwise no issues on my account , so immediately slove my problem and return my winning amount.

Good afternoon.

Dear Kubo, we have previously sent an email on your mailbox. As far as we don't see an answer we think that something glitched and you didnt get our mail. Please check your mailbox.

Dear Megapari Casino,

Thank you for your email - I confirm its receipt. Could you kindly provide a response at your earliest convenience?

Thank you for your attention to this matter.

Mr Kubo , please attend my problem and help me please sir.

Hello, Kubo!

We have provided additional info. Please check your mailbox.

Thanks in advance

Dear Laltu182,

After a thorough review of your case, I would like to share the results of our investigation. Based on the evidence provided by the casino, I must regretfully reject your complaint as unjustified.

The evidence clearly indicates that your account is linked to multiple other accounts, all created or accessed from the same device or location. Creating multiple accounts to exploit bonuses is a serious violation of the Terms and Conditions at most online casinos because it undermines the integrity of the gaming environment. This practice can lead to unfair advantages, such as exploiting bonuses or promotions intended for single accounts. It disrupts the fairness and balance that casinos strive to maintain, which is crucial for all players. Additionally, it can result in significant financial losses for the casino, prompting strict enforcement of policies against such behavior.

For future reference, I strongly recommend adhering strictly to the casino's Terms and Conditions and avoiding any attempts to gain unfair advantages through the creation of multiple accounts. I understand this is not the outcome you were hoping for, but the evidence is indisputable.

Thank you for your understanding, and I’m sorry I couldn’t provide a more favorable resolution in this instance. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to assist you!

Best regards,

Kubo