Megapari Casino - Player's winnings confiscated and account access blocked.

Dear sir

I am playing on megapari since 2 years. I have deposited some money after I play crash game and casino I win more than 1lakh inr but the megapari security team after verified my documents they deducted all my winnings pleas help me sir now I am unable to login my account then cheated with me please help me sir. After I serch I found this platform I hope your team will help me. Thank you

Hello kaushila5080,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever process a withdrawal in the casino? When was the last time you spoke to the casino and what was it about, did they provide any explanation regarding the confiscated winnings?

Looking forward to your answer.

Regards,

Nick

Dear Nick

Yes my account was verified after submitted documents. I communicated with the megapari security team . And they ask me to provide documents. And i provide every document which needs to verify. At last they send me mail date- 18 Feb 2023

Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

-bet cancellation;

-closure of the customer’s account;

-filing a claim to a law-enforcement agency.

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored.

You can withdraw the deposited sum only.

Then i see in my account my winning are deducted only deposit amount are available. I widrwal my last funds date 18 Feb 2023. Now they are not replaying me. I never thought megapari will do this type fraud. I hope you understand.

Hello dear Kaushila and CasinoGuru team!

We have carefully reviewed the information regarding your question. We are very sorry that your account has been locked.

Our security team has identified the cause, which appears to be related to unfair gaming activity. In such cases, winnings are frozen and cannot be withdrawn.

Unfortunately, we cannot disclose the specific reason for the hold, as this would compromise the stability, security and effectiveness of our security service.

Please note that we have given you the option to withdraw your deposit.

It is our professional responsibility to respect and not question the decisions of our security team.

Sir

I am come here for solution. I am upset about unfair decision of security team. After winning i didn't get my payout. Then why we play and lost money in this type of fraud Curacao licensed platform. I never violate any policy and rules. But they blocked my account without any particular reason. I know very well how megapari fraud people's. If any one win huge amount of a small deposit they direct block account. If we lose then ok no need to verify account

Dear casino guru team

I hope you all understand my complaint against megapari. Please i am requesting if possible i want my winnings

Dear Megapari Casino,

Would it be possible to forward a more specific evidence regarding the player's account closure to nikolas.b@casino.guru?

Dear player and CasinoGuru team.

The reason for terminating cooperation with a player is unfair gaming activity.

We cannot give specific examples. This decision is made by our security service and it is not safe to disclose such details.

Is playing roulette and crash game is unfair then why these games are available

I know very well this type of bookmakers. They don't want pay winnings. Always trying to cheat innocent players. Always they didn't provide any evidence. Totally frauding people

Dear casino guru

Thanks a lot for trying to solve my complaint. But the megapari casino is totally fraud company they are not paying winnings. I lost my more than 1000 dollar . Please give a awareness to all casino plyers not to play in megapari. If some one is losing that time no need to verify any documents. But when some wins they will block providing any reason

Dear Kaushila and Nick,

I am reaching out to you as the Head Manager of the Customer Reputation team. I have thoroughly reviewed the case and would like to extend my sincerest apologies for the delay in resolving the issue. The reputation manager responsible for handling the complaint has deviated from the guidelines, and as a result, they will undergo additional training to ensure more efficient handling of similar cases in the future.

However, it is important to note that the customer in question received an official email from our security department outlining the specific violation of our Terms and Conditions:

"Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

-bet cancellation;

-closure of the customer’s account;

-filing a claim to a law-enforcement agency."

Unfair gambling activity typically refers to actions that lead our team to believe that a player's behavior on our platform is aimed at exploiting it. This may include creating multiple accounts, engaging in arbitrage gambling, or any other activities of a similar nature. In such instances, winnings cannot be withdrawn as they are deemed to have been acquired unfairly. Consequently, the player is only permitted to withdraw their initial deposit. Just as if the bets were never placed, we return the amount the player deposited, but we are unable to approve the withdrawal of winnings that we consider abusive and unfair to other players.

Nick, you will get an email from our team as requested but please be advised on the information I have provided in my reply.

I understand the customer's disappointment caused by this situation, but we are bound by the guidelines set by our security department. Additionally, we refrain from disclosing the exact steps followed by our team in order to protect sensitive information and safeguard our strategies against potential abuse.

I sincerely hope for your understanding in this matter. Please do not hesitate to reach out if you have any further questions.

Dear sir

Can get my winnings? This the question. Genuine platform s doesn't deduct or hold any customers winnings. Now days i am facing huge financial problems. If possible please i want my winnings

I allready told i don't have multiples accounts. I only play crash game and roulette. Dear Nick sir just think how a player arbitrage bet in crash game.

If that time i lost my whole money then who will responsible for this. We take risk while playing. If we don't get reward than why we play

Sir

I have only one megapari account which name kaushila khadka. But i deposit my fund from using my husband's bank. Becoz i am using local payment method UPI. That time i have issue in my bank that's y i am using my husband's bank account. I already told the megapari security team but they didn't listing. But i never cheat please understand my problem

Dear megapari casino

If your team want to verifying my documents again. i am ready for provide my documents. Please keep your reputation as a good bookmaker. I know some times by mistake this happens. And please recheck my documents return my deducted winnings and unblock my account

Dear Kaushila,

we are kindly waiting for the Casino Guru reply regarding your case.

Dear casino guru

We are waiting for your replay.

Dear casino guru

We are waiting for your replay sir

I have currently requested the casino for additional information through e-mail. Will provide an update once we hear back from them

Dear Nick, we have replied to your e-mail accordingly.

Dear casino guru and megapari team

Now i am facing huge financial issues. If i get my winnings. I will very thankful both of you

Dear casino guru

Please replay we are waiting for your Disicion

Dear Nick, we have provided additional information regarding this case as requested. We are waiting for your feedback.

Hello kaushila5080,

After received enough evidence from the casino and also you admitting that you have used a 3rd party payment method in order to deposit/withdraw from the casino, we will be forced to reject the complaint.

Please keep in mind that you can use only your own provider and own funds in every single online casino otherwise they will just confiscate your balance and close your account permanently as it is against their terms and conditions.

I'm sorry that we could not help you out more but as you breached the casino terms, we can't do anything against it.

Wish you best luck in the future.

Regards,

Nick