Megapari Casino - Player's account blocked with his winnings.

Megapari has blocked my account and i Have 100000 inr in my account

GAming id - 535039367

On 25th of February they sent me an mail that my account is permanently blocked but i have not break their conditions and still they told me that i have broken their condition...they doing frauds with me and now they are not replying me

Please help me out

Hello Vikaskhatri,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have sent them documents on February i dont know if they verified it or not because they are not responding me..... and its all my money i dont use any bonus.... i have played in casino and little bit sports but main was casino... last time i spoke on feb with them and the screenshot i shared with you was the last email they sent to me

Hello there dear Vikaskhatri and CasinoGuru team.

We deeply apologize that you are having difficulty withdrawing funds. We understand that this is not the level of quality we strive for. Our team is actively investigating your case and will provide a solution soon. Thank you for your patience.

Megapari casino thank you for the reply and if you need any form of documentation i am ready to provide you but please allow me to login and allow me to withdraw my funds

I am sorry casino guru but i am correcting the amount its 1000000 inr ... 1 million inr

Casino guru can you please take the initiative and solve my case as soon as possible.... can u please respond us soon...as we are waiting for your reply. 1076444 inr is my exact balance

Hello!

Dear player, we apologize for the length of time it has been taking to resolve this situation.

I have personally contacted our security department and am awaiting their response to your question.

Thank you for your patience.

Thanks megapari, but if you want any kind of documents i am ready to provide but please allow me to take my money...... please allow me to login to my account

Dear player, We have carefully reviewed the information regarding your question with our security department.

We are deeply sorry that your account was restricted.

Our security team has identified the cause, the restriction seems to be connected to unfair gambling activity. In such cases, the winnings are frozen and cannot be withdrawn.

Unfortunately, we cannot disclose the specific reason for the hold, as it would violate the stability, security and effectiveness of our security service.

We highly value and uphold the decisions made by our security team, as they are based on their expertise and adherence to internal processes and policies. It is our professional responsibility to respect and support their efforts in ensuring the safety and integrity of our platform.

Dear megapari,

Firstly there was no cheating and If you are not allowing me to give the winnings please give me my deposit amount or some percent amount as a goodwill gesture

Dear Casio guru,

Can u please find some solution, because i haven't done anything wrong i just played normally.... please review this and respond me soon

Dear Megapari Casino,

Could you please clarify unfair gambling activity? If there are any confidential information, please forward it to nikolas.b@casino.guru.

Dear player and CasinoGuru Team,

Unfortunately, we cannot disclose the specific reason for the hold, as it would violate the stability, security and effectiveness of our security service.

We would also like to note that the player has already successfully withdrawn the deposit amount

I have 1076444 funds in my account , i made this profit with lot of hard work and lots of calculations.... please allow me to give my money atlest 50 percent of the amount.

Please casino guru help me out , pmease megapari give me atlest some amount of funds as a goodwill gesture , you can not hold my funds like this

Bloody hell , this casino guru is too damn slow ....i will not recommend this for anyone ..bloody damn slow

Dear Player,

Our security team has identified the cause, the restriction seems to be related to unfair gaming activity. In such cases, winnings are frozen and cannot be withdrawn.

However, we made an exception and gave you the opportunity to withdraw the amount of your deposit, which you did.

Unfortunately, there's nothing more we can do, as it's our professional responsibility to respect the decision of our security team.

I havent done anything wrong ....neither i cheated please return my winning as well and when did my withdrew my deposit can u please tell me date ?

Hello.

Dear Vikaskhatri, in total you have withdrawn an amount greater than the amount of your deposit.

Here are the dates for these approved withdrawal requests.

2023-01-08 - 48000 INR

2023-01-07 - 49000 INR

2023-01-07 - 40000 INR

2023-01-07 - 48000 INR

2023-01-07 - 99000 INR

But i want atlest half of my amount to be withdrawn

Dear Player,

Our security team has identified the cause, the restriction seems to be related to unfair gaming activity. In such cases, winnings are frozen and cannot be withdrawn.

However, we made an exception and gave you the opportunity to withdraw the amount of your deposit, which you did.

Unfortunately, there's nothing more we can do, as it's our professional responsibility to respect the decision of our security team.

Dear CasinoGuru team, please look into this case. We have done everything we can.

Dear casino guru pleaE help me out to withdraw my winnings i haven't done anything wrong i havent done any cheating

Dear megapari please give me my winnings atlest half of my winning or provide me or casino guru the proof....you will not restricted my winnings like this... you have to tell me what is the fault because i havent done anything wrong neither any cheating ...its just i won 10 lakhs and you blocked my id

Dear Megapari,

Would it be possible to forward a more specific explanation to nikolas.b@casino.guru as based on the current status of the complaint, we have not enough proof to close it as we do not know what did the player commit.

I am telling you casino Guru i won thats why they blocked i havent done anything wrong in it

Hello, Dear Player and Casino Guru Team.

The exact reason for a player's ban is something we are not allowed to disclose.

These restrictions have been imposed due to the player's dishonest gaming activity. It is our professional responsibility not to question the decisions of our security team.

The player has successfully cashed out his deposit, we have provided detailed information on when he did so above.

But i didnt cheat ...i play normally and i want my winnings ...i want half of my winning atlest

nick i have been waiting and you took 7 8 days for you to respond in every message what kind of service you are providing ...and waited for that long time no results ..

Megapari Casino , i need atlest half of my winnings ...you closed my account without any reason and now you are not giving my winnings i need half of my winnings atlest that is 500000 inr ...please do dont do cheating return my money

Dear Vikaskhatri,

As the casino did not provide the requested information, therefor we have no actual proof of any dishonest gaming activity, we will be now closing the complaint as unresolved due lack of evidence.

The casino may reopen the complaint anytime if they wish to resolve the issue as it may now negatively affect the casino's rating.

I'm sorry that we could not help more but without the evidence, there isn't much we can do.

Best regards,

Nick

The complaint was reopened on the casino's request with the following message:

Dear player and Nick,

I'm the Head Manager of the Customer Reputation team, and I wanted to personally address the issue you've raised. First of all, I apologize for the delay in addressing your concerns. It has come to my attention that the reputation manager responsible for handling your complaint deviated from our established guidelines. Rest assured, appropriate measures are being taken, including additional training, to ensure more efficient handling of similar cases in the future.

I would like to draw your attention to the official email you received from our security department, which clearly outlines the violation of our Terms and Conditions. Specifically, it states that engaging in fraudulent behavior, such as creating multiple accounts, using automated betting software, or participating in arbitrage betting, is strictly prohibited. In such instances, we reserve the right to take action to prevent these fraudulent activities, including canceling bets, closing customer accounts, and, if necessary, involving law enforcement.

Unfair gambling activity undermines the integrity of our platform and negatively impacts other players. Consequently, winnings obtained through such activities cannot be withdrawn, as they are considered to have been acquired unfairly. However, we do allow the withdrawal of the initial deposit to ensure fairness and transparency.

While I completely empathize with the frustration and disappointment this situation may have brought upon you, I want to assure you that we deeply regret the outcome. Unfortunately, our hands are tied as we must adhere to the stringent guidelines set by our security department. Please understand that we prioritize the protection of sensitive data and the confidentiality of our strategies, which is why we cannot disclose detailed information about our investigation process.

Nick, you will get an email from our team as requested very soon.

Should you both have any further questions or concerns, please do not hesitate to address them.

I want to withdraw my balnce... kindly allow me to withdraw my winnings

Dear Nick, we have provided additional information regarding this case. We are waiting for your feedback.

Hello Vikaskhatri,

After receiving evidence from the casino showing unfair activity, we will be forced to reject your complaint for the breach of casino terms.

Please keep in mind to always play in a casino only with your own money, own device and never let a 3rd person to use any of it as it will definitely lead to account closure.

I'm sorry that we could not help you out more this time but as you did breach the casino terms, our hands are tied.

Wish you best luck luck.

Regards,

Nick