Mega Dice Casino - Casino allows underage gambling, refuses to refund.

Hello Lorenfer13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mega Dice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if also own an account in the casino? What registration details did your son enter, did he lie about his age? Was there any remaining balance on the casino account when it got blocked? When was the last time you spoke to the casino and what was it about?

Please keep in mind that the casino verifies the player mostly after requesting a withdrawal therefore if your son entered false details during registration, it is not their responsibility that the most was lost and they are not obligate to refund anything.

Looking forward to your answer.

Regards,

Nick

Well, that's the problem, the casino didn't verify anything. They skipped their same control protocol. Residents in Spain cannot play, they were underage, they entered up to 9600 USDT if not more and in their rules they must verify three things. Which we demanded by telegram in the account he made. Well, it turns out that he entered a casino as happily as if he were just another game to play from an Instagram link. Hence,

They don't show me the registration information they made, then when their parents talk to the casino they ask my husband for all the information and they stay with it and then they say it's our problem. We demanded the control that they did and they did not inform us, everything smells very bad. The only thing we know is that the boy placed all the cryptocurrencies from the wallet we had on Binance and deposited them there and tells us that they have taken everything from him while playing. Investigating tells us that in a game of roulette there are up to more than 13 red numbers in a row, unlikely, deceived. They bypass money laundering security. I'm going to tell you what you didn't do.

https://www.megadice.com/es/terms-and-conditions

three things that are not fulfilled

younger age, they do not control money laundering income or verify income and those who are from Spain cannot play. It makes it very clear, because they let them play if they verified it. All of that was not verified.

Well, I contacted him two days ago when the boy told us what happened and when we looked at everything on the cell phone we had at home, we couldn't believe what happened. I can demonstrate the transactions and the surprise in Binance of converting 9600usdt to zero, transferring everything to the wallet of this casino that no longer responds and I blocked the account.

I repeat, the child is not that he does not lie about his age, it is that anyone can play without access control or control of money laundering income. If they had verified that they were Spanish, they should not have allowed them to play. I read the rules of the casino yesterday and it is not possible, so if there is an access record, they would not have allowed people to enter, it is proof that all this smells very bad.

I repeat, my son agreed without asking for information, now you understand me

Yesterday, traveling on the train, I looked at the screen of a child who was no more than 16 years old and casually saw this casino page. Minors are entering without control. It's hard to understand what that casino is doing, we have to raise an alarm about what they are doing worldwide.

Hello Mella, I would like to know the body that regulates this casino so that they can assume their responsibilities and take away their license. Another thing, can you tell me another organization to report that they are not controlling the money laundering of income that they do without controlling anything as they are demonstrating with this case, since as I am seeing they are breaking the control rules. Thank you

I have contacted the regulatory body, https://www.curacao-egaming.com/public-and-players/complaints-finish?res=ok

I hope they review the case and take away their license for violating the rules and deceiving people, but above all the money they are taking from minors without fault, from players from countries with which they cannot play, for money laundering and not control the entry of money .. for all your crimes

The next step is to go to https://www.interpol.int/es/What-you-can-do/If-you-need-help

as they do not realize and rectify their malpractice.

By the way, I am not a player...I repeat that I have seen the first message that I was a player. I am the father of the child who has been deceived

And looking at the Binance account, he has made deposits in the wallet of the happy casino of 11,400 euros, not 9,600.

Three weeks after finding out what happened, my wife contacted the casino to ask for explanations and they asked us for the information, to which they sent her the ID information, selfie receipt, telephone bill receipt so that they could give us a response. They laugh at us and tell us it's our problem. They were not able to give me the child's access information, so they do not control anything, nothing more than having no scruples about taking money from anyone. They should be in jail as criminals.

I just pulled the Binance chart I observed from more than 10,000 dollars to zero.

I am going to make a PDF of everything that was transferred to the wallet and I will send it to you as soon as possible

This is not the regulator

https://www.curacao-egaming.com/public-and-players/complaints-finish?res=ok

Could you tell me the regulator?

Hello Lorenfer13,

I'm sorry but we can't hold responsible the casino for such issues as your son registered with fake information. It is also impossible to say whether he really did register or you did. Please keep in mind that most of casinos process the verification after requesting a withdrawal and they have no possibility to know who registers an account specially with fake details.

Please try to contact https://www.gaming-curacao.com/ as it should be the casino's license based on our information.

Is there anything else we could assist you with? If not, we will be closing the complaint for the above explained reason.

Well, for that reason, because of the doubt and being Spanish, where is the registry, because they did not control access. I have put it in the hands of the police. Since they do not control the money, nor the minors, and if they saw that it was from Spain because money was withdrawn and money was deposited, in this case cryptocurrency. The record he made is none…. I'm sorry you guys can't help, thanks.

The only thing I have asked for is INFORMATION as parents, and if they are refusing it is because it doesn't smell good.

The software is manipulated, minors enter, they do not control nationalities or money for money laundering. Some real scammers

Can you send me the control to withdraw the money and access information? I don't know how with a simple telegram user people can enter

By the way, they don't have a license.

at https://www.gaming-curacao.com/

Dear Lorenfer13,

You can see on this link that the casino has license https://licensing.gaming-curacao.com/validator/?lh=3c0894e9ea1e7e5174f8eee97afad603

Unfortunately, we have no access to any player data as we are not the casino and as stated above, we can't hold responsible the casino for your son's registration and therefore we will be forced to reject the complaint.

If you would receive any respond from the authorities, please contact me on nikolas.b@casino.guru but until then, the complaint will remain closed.

Best regards,

Nick