McBookie Casino - Player claims irresponsible gambling enforcement.

They failed social responsibility, failing to address my obvious symptoms of gambling addiction, failing to adhere to my requests to close my account self exclude.

They also saw my wageslips, which show wahe of £2500.... per month.... they allowed me to spend average of £2000plus per month.... how could that be affordable ?

I even told them this was money taken from my family!!!!

Hello dsdmbear2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with McBookie Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When exactly did you request for self-exclusion and did you mention gambling addiction in that request? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I last contacted then on 21st of march 2023

Their final reply was 22nd.

They also then breached rules by sending me advertising on 24March.

Hello dsdmbear2,

Can you please forward the self-exclusion request you forwarded to the casino to nikolas.b@casino.guru?

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear dsdmbear2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.